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The mobile communications provider Vodafone reports a supra-regional disruption in the cell phone network.
"We are working intensively on a solution," said the group on Twitter.
On Monday afternoon since 2 p.m. there were “massive restrictions on the use of mobile data and telephony 2G / 3G / 4G”, according to a website of the Düsseldorf company on Monday afternoon.
The company 1 & 1 also confirmed "some restrictions in the D network" of a network partner.
According to this, “mobile telephony and mobile Internet were not stable”.
"The error analysis is still in full swing," said a spokesman for the AFP news agency.
"We apologize to the affected mobile phone customers."
Tens of thousands of complaints have been received on the online portal allestören.de since around 2 p.m. on Monday.
“What's going on?” A user asked about.
In the online service Twitter, customers from all over Germany contacted the provider and reported, among other things, error messages on their mobile phones that allegedly the SIM card was not set up.
According to the company's so-called malfunction map on the Internet, problems arose in almost all major cities in Germany in the afternoon.
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A Vodafone spokesman announced on Monday that more than 100,000 customers could not have used the network temporarily or at the usual quality.
There were massive restrictions on the use of mobile data and telephony nationwide, according to a website of the Düsseldorf company.
The reason was the failure of a central control element for the Vodafone locations in Munich, Frankfurt and Berlin.
As a result, the affected customers could not log into the network and establish no data connections.
We apologize to the affected mobile phone customers for the inconvenience.
The fault occurred at 1:50 p.m.
From 3:30 p.m., the affected customers were brought into the network in a controlled manner.
From 5 p.m. the situation normalized.
The technical experts worked flat out on the exact cause analysis and the sustainable fault clearance.
The network elements would still be observed very closely in the coming night and tomorrow.
At around 9 p.m., Vodafone gave the all-clear on its Twitter account: The malfunction has now been resolved.
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Deutsche Telekom and Telefónica Deutschland (O2) announced that their networks were stable.
"There is no fault in our network," emphasized a Telekom spokesman.
At Telefónica Deutschland it was said: “Our O2 network works perfectly.” Calls to the Vodafone network are temporarily not possible or only possible to a very limited extent.
Both companies emphasized that customers sometimes wrongly attribute such connection problems to their own network.
According to information from the broadcaster rbb, the emergency numbers 110 and 112 could not be reached in parts of Brandenburg on Monday afternoon “because of a technical damage”.
Several communities in the Prignitz district were affected.
The reason for the partial failures was damage to individual fixed and mobile networks, as the rbb announced with reference to the local authorities.