Residents in the UAE may accept late hours in their home countries and may not be complacent if they have long queues at their airport terminals or airports in Europe and America, but they do not accept to wait in the UAE. Because they are not accustomed to chaos or lack of regulation, or indifference to the references in the UAE, the UAE is now a model, standard and measure of success, and this is the result of the huge efforts made by the government to establish standards of quality and excellence in customer service, a model difficult to replicate anywhere else.
It is the responsibility of every minister and every director and government official, whether federally or locally, which is undoubtedly a huge responsibility because it needs continuous follow-up and sophisticated systems. It needs to establish a culture of excellence for all employees, small and large, And it is believed that the position means a valuable office and a great honor, and many advantages, and closed doors to prevent the arrival of auditors or employees, it is undoubtedly wrong, this model does not exist in the government of Mohammed bin Rashid, and can not be located at this particular time in the state UAE!
All officials must also realize that this enormous responsibility for maintaining UAE achievements in quality and service excellence and continuous work under pressure for many hours is worth nothing, not equivalent to the efforts made by His Highness Sheikh Mohammed bin Rashid Al Maktoum, He founded this culture and started it many years ago. He made great efforts and spent countless money to reach the city of Dubai and then the federal government for the highest levels of progress and development. Its assessments come from global rather than regional comparisons. As a result, Roll ministries ranked first globally, and this is a very big achievement, can not be compromised because of the weakness and indifference director or minister, it can never be Mohammed bin Rashid accept this.
Therefore, no government official in the UAE, whatever his position, believes that he is out of control and does not believe that he can continue in his government if he does not work efficiently, nor does he think he can cover or cover up any mistake or error in his ministry or department , The follow-up and control in multiple ways and methods and methods of HH Sheikh Mohammed bin Rashid, it does not rely on written reports, and does not apply a single method of follow-up and control, there are hundreds of secret shoppers who are not known to be spread throughout all ministries and government departments, Field persistent, report any They make a mistake, and monitor any error, and tell the distinguished and sincere in the performance of their work as well, so the picture is very clear to Sheikh Mohammed bin Rashid, and then it gives opportunities sometimes, and sometimes advise, and intervene to make radical changes in a timely manner always.
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