Tokyo metropolitan government to establish “Kashara Prevention Ordinance” Guidelines for formulating guidelines. Tokyo Metropolitan Government is considering enacting an ordinance to prevent customer harassment such as nuisance behavior and malicious complaints.
Governor Koike: "We aim to eliminate situations where workers are subjected to excessive demands or unfair complaints, which damage their character and cause them to suffer psychological damage" If an ordinance is enacted, it will be the first in the nation, according to the Tokyo metropolitan government.