The Shared Growth Committee, which coordinates issues between large companies and SMEs, has determined that proxy operation is a suitable industry for SMEs.

Kakao and Tmap, which have already entered the market, have no choice but to prevent other large companies from entering the market for the time being, but the reaction of small and medium-sized companies and surrogate drivers is not good.

Reporter Jae Hee-won covered it.


Use the phone or the app to call the surrogate driver.

Small businesses are mostly phone calls.

However, when platform giants such as Kakao and Tmap went beyond apps and took over phone call companies, small and medium-sized companies protested that it was an infringement of the alleyway.

After one year of discussion, the Shared Growth Committee has designated proxy operation as a suitable business for small and medium-sized enterprises (SMEs).

For the next three years, it was recommended to restrict new entry by large companies, and to refrain from promoting cash-based promotions to users and agents who have already entered the market.

However, small and medium-sized companies objected, saying it was a favorable decision for large companies.

When a large caller like 1577 shares customer calls with a large company, the small business has no place to sit.

[Shin Seung-hyeon/Chairman of the Association of Surrogate Driving Association: It is said that app calls are allowed to steal and eat phone call customers.

The Eastern Growth Committee is not going to protect our market.

A win-win strategy is a good bastard.]

The reaction of the deputy knights is different.

In the current surrogate driving market, the ratio of phone calls to app calls is about 7 to 3, and they argued that small and medium-sized enterprises (SMEs) are not as bad as large companies in passing fees.

[Assistant driver: (Agent drivers) need to earn a day to live.

Nothing else is bullying.

(Small businesses) deduct 1,000 won a day whether they go to work or not.]

Kakao and Tmap said they would follow the decision of the companion committee, but further discussion seems inevitable as small and medium-sized businesses are protesting.

(Video coverage: Park Jin-ho, video editing: Jeong Seong-hoon)