Zhongxin Finance, February 22. "Before the end of this year, we must focus on building a 15-minute walk in urban areas and a 5-kilometer service circle for people and social services in the countryside." On the 22nd, Xie Yuan, deputy director of the Xingfeng Office of the Ministry of Human Resources and Social Security, gave a press conference. As indicated above.

　　According to Xie Yuan, how to optimize human and social services?

On the basis of consolidating the achievements already achieved, the Ministry of Human Resources and Social Security will organize and implement actions to improve the construction of behavior, take more targeted measures to continuously optimize human and social services, and continuously enhance the sense of gain of the enterprise and the masses, focusing on four new measures.

　　The first is to establish and improve the direct mechanism of policies and measures based on letting the business people know the policies at the first time.

For policies and measures that are closely related to the masses of enterprises, we strive to be able to enter the enterprise, the community, the school, and the hall as soon as possible after they are introduced, so that the masses of the enterprise and the handling agencies can be informed as soon as possible, that is, the policy The introduction of "Four Entry and Two Awareness" will effectively reduce the occurrence of delays or misses in enjoying the policy due to information asymmetry.

At the same time, it will continue to increase the interpretation of the "understandable and clear" interpretation of the policies and treatment of human resources and social organizations, and use easy-to-understand language, down-to-earth language, and more flexible and diverse methods to help enterprises and the public better understand the policy.

　　The second is to deepen the integrated reform of "one matter" based on allowing the masses of enterprises to apply for multi-event joint handling.

Enterprises and the masses only need to go to a window or a platform to handle one thing in the human resources and social sector department, and submit a set of materials to handle "multiple things in one".

This year, we will continue to improve the online and offline processing channels, and promote 10 "one thing" to be packaged in all prefectures. , The certification materials are more streamlined, the service process is more standardized, the window platform is more optimized, and the handling guide is clearer. It will continue to strengthen communication and coordination with relevant departments, and lead or cooperate to do a good job of "one thing" cross-department integration.

　　The third is to create a number of high-quality service "model rooms" based on allowing the masses of enterprises to do things faster and have a better experience.

In 2021, the Ministry of Human Resources and Social Security will implement pilot work on the standardization of basic public services in the field of human resources and social security in seven provinces including Jilin, Zhejiang, Sichuan, Yunnan, Hubei, Hainan, and Chongqing.

This year, seven provinces will be guided to take the pilot as an opportunity to coordinate the needs of enterprises and the masses to do things in a package, speed up, simple and inter-provincial operations, and speed up the work procedures, service guidelines, service places, service specifications, risk prevention and control and other aspects. Formulate a number of advanced and exemplary local standard systems, and introduce a number of items that can be handled without application, a number of full-time agency handling, a number of uncertified matters, and a number of matters that will be accelerated to make services more high-quality and more efficient.

Encourage more places to actively explore, and launch more high-quality service models for people and societies.

　　The fourth is to build a community-friendly service circle based on the ability of enterprises and the masses to do things nearby and at multiple locations.

Adhere to the two-handed, one-handed construction of the human society's own window, and constantly provide high-quality services to the masses; one-handedly focus on the expansion of service outlets, and extend the human and social service tentacles to the corporate masses.

　　This year, we will further reasonably expand service outlets such as banks, postal services, supply and marketing cooperatives, and grass-roots platforms, promote the sinking of high-frequency service items such as social security cards, insurance registration, and unemployment registration, and continue to expand the reach of human and social services.

At the same time, these outlets will also be incorporated into the electronic map of human, social, and government services we are building, and dynamic adjustments will be made in a timely manner, so that offline locations can be found accurately and nearby, and online websites have links to facilitate them.

For special groups such as the elderly, services such as green channel, whole-process agency, and appointment processing will also be fully implemented.

For groups with limited mobility, relying on grass-roots handling forces, actively provide door-to-door services.

Before the end of this year, efforts should be made to build a 15-minute walk in the urban area and a 5-kilometer-long service circle for the convenience of the people and the community.

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