Zhongxin Finance, January 14. On the 14th, it was reported that the Consumers Association of Henan Province filed a consumer civil public interest lawsuit against the "Simba's fake bird's nest incident".
Xinxuan Group subsequently responded publicly to this.
In 2020, the instant bird's nest promoted and sold by the well-known anchor Simba was questioned as sugar water.
Since then, Simba has apologized for this, saying that there is indeed exaggerated publicity, and will recall all the products sold, and refund one for three.
According to media reports, the consumer civil public interest lawsuit filed by the Consumers Association of Henan Province this time is as follows: Beijing Kuaishou Technology Co., Ltd., Simba (Xin Youzhi), Guangzhou Rongyu Trading Co., Ltd., and Guangzhou Heyi Electronic Commerce Co., Ltd. jointly Under the responsibility of one refund and three compensations, the company will refund the total sales price of "Mingzhi Bowl-flavored Instant Bird's Nest" of RMB 19,928,539, and impose punitive damages of three times the total sales price of RMB 59,785,617. The total refund amount is RMB 59,785,617. 79.714156 million yuan.
Xinxuan Group responded to this on the 14th, saying, "It has been more than 14 months since the 'bird's nest incident' occurred in October 2020, and we once again apologize to consumers for this incident. In the past year or so, Xinxuan has been in Actively and actively fulfill the advance payment commitment.”
The relevant compensation progress disclosed by Xinxuan Group shows that after the "bird's nest incident", Xinxuan proposed a "first compensation plan" on November 27, 2020, namely: recalling all "Mingzhi" brand bird's nest products sold in Xinxuan's live broadcast room , Promise to refund one for three and protect consumers' rights first (on December 23, 2020, the market supervision department identified and confirmed that the two live broadcasts were successfully traded for a total of 47,474 boxes, and the actual sales amount was 12,513,173 yuan).
At the same time, after fully protecting the rights and interests of consumers, Xin Xuan pursued the responsibility of the brand owner in accordance with the contract and legal provisions.
The note also stated that as of January 14, 2022, the company had paid a total of RMB 41,439,216 to consumers related to this incident.
All consumers that the company has been able to contact so far and are eligible for reimbursement have received compensation.
"In this incident, all consumers have established an order transaction relationship with the merchant's store directly, and the company cannot obtain the relevant contact information of consumers. Therefore, it is necessary to ask users to take the initiative to contact us for compensation matters. ("Xin Youzhi of the special processing window Tmall" Exclusive store "customer service is waiting for you online; Xinxuan customer service hotline: 4006758818)"
The note reiterates that the advance payment plan made on November 27, 2020 will remain in effect until all consumers related to this event are paid.
In addition, the statement stated that last year, the company has repeatedly sent personnel to Zhengzhou to communicate with the Henan Provincial Consumers Association on matters related to local consumer compensation.
"In terms of protecting the rights and interests of consumers, our company and the Henan Provincial Consumers Association have the same position." (End)
Description screenshot
Description screenshot
Description screenshot