"When I went to the hospital, I didn't make an appointment online before, but now I will. I didn't know how to use taxi software before, and I couldn't get a taxi on the side of the road in a hurry. Now I can call it easily." "Above, a silver-haired aunt gave a presentation to reporters that she has learned how to send voices, post love packets, watch popular short videos, and also use a beauty camera.

  With the rapid development of the digital economy, it has also objectively widened the "digital divide".

Vulnerable groups represented by the elderly and the handicapped have been left behind in the rapidly advancing digital life.

In the digital life consumption experience part of the "2021 Beijing Digital Economy Experience Week", the Beijing News Shell Finance reporter visited the business outlets of the three major operators and experienced the convenience and care brought to the elderly by measures such as love seats.

As far as society is concerned, popularizing digital life requires consideration of temperature while pursuing speed.

Teaching the elderly to use the health code service has increased significantly

  "During the epidemic last year, it was obvious that there were more elderly people coming to consult." A staff member of China Mobile's Beijing Financial Street business hall introduced to the Beijing News Shell Finance reporter. For young people, the process of obtaining health codes is easy. , It really blocked many elderly people.

The staff taught it over and over again. After the church, the old people would practice it a few more times. Finally, the old people who came to the consultation learned how to obtain the health code.

  In the Beijing Xidan business hall of China Telecom, the Beijing News Shell Finance reporter saw that as soon as the business hall entered, there was a "respectful service for the elderly".

Here, a variety of convenient services can be provided, including charging customers' mobile phones, helping the elderly use applications in their mobile phones, and so on.

  Next to the Aixin Station, there is a large screen used to get numbers.

However, the staff of the business hall told reporters that for the elderly customers, they will directly handle the business for them at the Aixin Station, eliminating the cumbersome process of obtaining, waiting, and calling numbers, and reducing the waiting time for the elderly.

Even if there is a complicated business that must be handled at the counter, there are also special "love and honorable seats" to provide services for the elderly.

  In the business halls directly under the three major operators in Beijing, this type of senior service seats has become a standard configuration.

  With the popularity of various online and self-service services today, the dependence of the elderly also makes this staff member feel the need for offline manual services.

"For example, to check the balance of the phone bill and change the package, some elderly people are not used to sending text messages or calling customer service to perform operations, and some elderly people just feel that the staff can help them inquire and change offline and feel more at ease." The staff said that we will patiently help them with these operations and answer their questions.

  In a corner of this business hall, there is also a place dedicated to providing living services for the elderly.

On the small cabinet between the two soft-surfaced love seats, the latest newspaper published that day is placed for the elderly to read.

On the side table, there are umbrellas, reading glasses, needle and thread, and emergency medicine.

"Don't say, there are indeed elderly people who come here to sit and hide from the sun or the rain after finishing their business, and by the way, they read the newspaper and do needlework or something." The staff member told reporters.

Small classrooms bring big world to silver-haired people

  In the Majiapu business hall of China Unicom, the staff will hold "small classrooms on mobile phone use for the elderly" from time to time.

Sometimes they will walk into the community and start classes where there are older people.

  According to the 46th "Statistical Report on China's Internet Development Status" by the China Internet Network Information Center (CNNIC), as of June 2020, the number of non-Internet users in my country is still as high as 463 million. The proportion of netizens was 48.9%; the proportion of non-netizens who did not go online because they did not understand pinyin and other cultural restrictions was 18.2%; the proportion of non-netizens who did not go online because they did not have a computer accounted for 14.8%.

Many elderly people can be said to have both of these problems.

  "The most frequently used apps of'silver-haired people' are mainly social, such as WeChat." A staff member of the business hall told the Beijing News Shell Finance reporter, "In addition, there are short videos, mobile payments, and news. Various APPs such as information and shopping. In addition to entertainment attributes, short videos also carry the function of obtaining information for the elderly. In terms of content, they prefer practical content such as current affairs hotspots, positive energy, health preservation, and common sense of life."

  After long-term lectures, the staff have been well acquainted with the needs of the elderly.

And security services, such as anti-harassment, anti-fraud, high-risk website blocking, location monitoring, etc., are the most concerned service categories for children of the elderly.

This part of knowledge has also become the focus of lectures in the "Silver Mobile Lecture Hall".

Suitable for aging transformation so that everyone will not be left behind

  "Generally speaking, elderly people who can come to the business hall to ask questions and seek help have relatively good mobility and learning abilities. If they teach them some operations, they can basically learn it." A staff member told the Shell Finance and Economics reporter of the Beijing News that she was more worried about the elderly who were older, in poor health, and did not know that they came to the business hall for help.

  In the business hall of China Mobile, the staff compiled a booklet and printed out the questions and answers that the elderly often encounter, forming a "Smart Phone User Manual (Zun Chang Caring Version)".

The pamphlet is printed in large characters, and teaches the elderly to use smart phones as if they were hand-to-hand.

  In addition to opening various small classrooms and public welfare lectures to the communities where the elderly live, the three major operators have also adopted a number of other measures to cover the convenience and benefits of digital life to a wider range of elderly groups, including the official customer service phone for the elderly. People provide one-click access to manual customer service, and provide exclusive preferential packages for the elderly.

  The results of my country's seventh census show that the number of people over 60 has reached 260 million, accounting for 18.7% of the total population.

Compared with the sixth census in 2010, the population over 60 years old increased by 86.4 million, a year-on-year increase of 5.4%.

In other words, almost one in five Chinese people is over 60 years old.

  Operators have launched many age-friendly services that not only serve the elderly, but also their children and relatives. In the rapid pace of the digital economy, we strive to keep everyone behind.

  The Beijing News Shell Finance reporter promised