China News Service, March 3 (Reporter Yin Liqin) Recently, the Association of International Airports (ACI) announced the results of the 2020 Airport Service Quality (ASQ) Passenger Satisfaction Project. Shanghai Pudong International Airport ranked first among 348 airports in the world , Won the award of "The Best Airport Above 40 Million Class in the Asia-Pacific Region in 2020".
The staff helps the child use hand sanitizer.
Photo courtesy of Shanghai Airport Group
Since 2010, Pudong Airport’s ACI passenger satisfaction score has ranked among the top 10 airports in the world for 11 consecutive years.
ACI (Airports Association International) is an internationally influential airport organization dedicated to helping airports improve service quality and operational management capabilities. It has more than 600 global members.
ASQ (Passenger Satisfaction) evaluation starts from the subjective feelings of passengers, and mainly investigates the evaluation of passengers on 34 key indicators, including airport traffic, check-in, security inspection, service facilities, attitudes of service personnel, etc.
The staff is killing the luggage cart.
Photo courtesy of Shanghai Airport Group
In the past year, in the face of the huge challenges brought by the new crown epidemic, Pudong Airport insisted on doing a good job in the “external defense import and internal prevention rebound” of the epidemic. Thousands of employees in various positions fought day and night on the front line of the epidemic, loyal to practice A gate, protect a city" promises.
At the same time, adhere to the "personal protection", strictly implement various epidemic prevention measures, and create a healthy and safe travel environment for passengers.
“Two 100%” epidemic prevention and control measures are implemented for passengers in the terminal-100% of passengers entering the terminal receive infrared temperature measurement, 100% of them wear masks correctly, and strict closed-loop management is implemented for incoming passengers.
Set up medical observation points in the main locations of the terminal building, carry out the disinfection of the environment and equipment in the building more frequently, and launch measures such as "one inspection and one disinfection" for security inspections and contactless inquiries, so that passengers can travel more at ease.
(Finish)