It received 81 complaints during the second quarter
Dubai Economy: 35% decrease in commercial complaints
Dubai Economy: 30.9% of commercial complaints for the services sector. Archives
Muhammad Ali Lootah: "Promoting a safe economic environment, and adopting a fair and transparent system to protect the rights of various parties."
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The Commercial Control and Consumer Protection Sector in the Dubai Economy announced that it had received 81 commercial complaints during the second quarter of 2020, a decrease of 35%, compared to the second quarter of 2019, in addition to receiving 147 business inquiries.
He stated in a statement yesterday that he had received all complaints and business inquiries through smart channels, as the website accounted for 88% of the total complaints, while the “Dubai Consumer” application received 12% of complaints, in addition to 100% of “Business” inquiries. .
Business sectors
With regard to the distribution of commercial complaints, according to business sectors, the services sector accounted for 30.9% of the total, followed by the decoration and construction sector 16%, the building materials sector 16%, accessories 9.9%, food products 7.4%, then electronics 6.2%. In turn, the equipment leasing sector acquired 6.2%, and the shipping sector 3.7%, while the share of cars, furniture and transaction clearance was 1.2% for each.
Types of complaints
The most prominent types of commercial complaints were related to non-compliance with the terms of the agreement with a rate of 71.6% of the total, followed by complaints of commercial fraud 13.6%, then non-compliance with specifications and standards 4.9%, while complaints of imposing additional fees on a service or product, and complaints of non-compliance with the price list 3.7% for each. And non-compliance with commercial activity, and failure to comply with the terms of the guarantee 1.2% for each.
Safe environment
The Executive Director of the Commercial Control and Consumer Protection Sector in Dubai Economy, Mohammed Ali Rashid Lootah, said that the department continues efforts to enhance the safe economic environment for the emirate, pointing out that the review of commercial complaints transactions reflects the scale of efforts made to the sector, and the commitment of merchants and companies to apply best practices and sound standards. And their confidence in the competent authorities.
He added: “The importance of providing a safe commercial economic environment in Dubai emerges in attracting and attracting international brands in various sectors,” pointing to the launch of the Commercial Commitment Guide, which contributes to enhancing the awareness of merchants and dealers alike, and highlighting the most important points that the merchant should focus on. To avoid disrupting his business.
Lootah stressed Dubai's economic keenness to follow a fair and transparent system to protect the rights of various parties.
Submit complaints
Dubai Economy confirmed that merchants can file a complaint against any commercial establishment, provided that evidence and contracts are shown through smart channels only.
She explained that if the complainant is outside the country, the complaint or the documents related to it must be certified by one of the competent authorities in the country in which he resides.