China News Service, Beijing, August 5 (Reporter Wang Qingkai) The China Consumers Association released on the 5th "Analysis of the Acceptance of Complaints by the National Consumers Association in the First Half of 2020", showing that the National Consumers Association accepted a total of 560,000 consumer complaints in the first half of the year. The complaint resolution rate was 78%. Among them, medical device complaints increased by about 40 times year-on-year, and hygiene and cleaning products entered the top 10 commodity complaints for the first time.
In the first half of 2020, the National Consumers Association accepted 247,796 complaints about commodities, accounting for 44.1% of the total number of complaints. Among commodity complaints, the top five complaints were: food, medical equipment, automobiles and parts, clothing, and communication products.
The analysis believes that in the first half of the year, the new crown pneumonia epidemic had many impacts on social and economic life. The price and quality of anti-epidemic supplies became the focus of complaints. During the epidemic, sanitary and cleaning supplies and medical equipment became rigid and demanded. Some operators took the opportunity to drive up prices and shoddy goods, which seriously disrupted market order and became the focus of consumer public opinion and complaints. Among them, medical device complaints surged by 3948.1% year-on-year, and hygiene and cleaning products increased by 147.4% year-on-year.
In addition, disputes over the cancellation of contracts for catering, air tickets, and travel were concentrated. Due to the impact of the epidemic, consumers canceled dining and travel plans, and complaints about transportation, tourism, and catering services increased significantly, with a year-on-year increase of 519.4%, 210.9%, and 172.5% respectively. In transportation services, air ticket complaints are more prominent.
The analysis believes that during the epidemic, most consumers choose to spend at home, and related complaints show new situations and new characteristics. The "home" economy has triggered new hot spots for complaints. In the "home" economy, online video and online games have become an important part of online consumption, and consumer-related complaints have also increased; online training services are frequently chaotic.
At present, the Internet economy has derived some new business models and operating formats, such as live shopping, online games, video services, etc. These new business models are conducive to the development of society and economy, but relevant operators are constantly on the edge of law and supervision. Tentative.
The China Consumers Association recommends that relevant departments strengthen research on new issues, focus on new business formats, keep the bottom line of rights protection, and introduce relevant regulations as soon as possible to ensure market order and protect consumer rights. (Finish)