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Telefónica, the first operator to eliminate permanence commitments

2019-09-13T15:47:18.772Z

Telefónica has eliminated the commitments of permanence in the convergent rates of Movistar Fusión, both in new registrations and for the current subscribers, "thus becoming



Telefónica has eliminated the commitments of permanence in the convergent rates of Movistar Fusión, both in new registrations and for the current subscribers, "thus becoming the only operator that does not require its customers from any of its brands commitment to remain in the company without wanting to . "

The company advocates that "customers choose Movistar for the quality and variety of their services, in a free way and without feeling or being trapped by permanence that forces them to continue with an operator if what they want is to change to another. O2 already was born a year ago without that commitment and now it is Movistar that marks the pace again among the main operators, "said Emilio Gayo, president of Telefónica España.

Previously, users of the brand were linked to it through a three-month stay for the new fiber facilities, a clause that disappeared on August 30. Since last Monday, the mandatory deadline for new bar installations has also been abolished. In 2013, Telefónica ended the permanence in its mobile rates, and, already in 2015, some of the rates that affected its audiovisual service Movistar Fusión TV.

Vodafone, Orange and MoreMobile

The rest of the market operators use permanence as a tool to retain customers for a minimum time. In Vodafone , some convergent and unlimited mobile data rates are subject to these commitments, in addition to the fixed lines on which there is service installation.

In the case of Orange , the permanence applies to convergent offers and mobile rates in which the delivery of a terminal has been included.

MásMóvil requires a year of customer relationship to customers who have required the installation of fiber, whether accompanied by a fixed or mobile line, as Efe collects. The mobile lines of the fourth market operator, which includes the Pepephone and Yoigo brands, do not require permanence, although the latter asks for it when hiring fiber and landline.

According to the criteria of The Trust Project

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  • Telefonica
  • Spain
  • Vodafone
  • Technology Companies

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