<Anchor>
Kakao apologized to the public today (19th) and bowed its head.
One of the co-representatives resigned and a plan to compensate the victims was also presented.
He said that he would consider compensating for free services such as Kakao Talk according to the case of damage, Kakao said.
By Jang Hoon-kyung.
<Reporter>
[Hong Eun-taek / Kakao CEO: I bow my head and sincerely apologize.]
Kakao held a press conference five days after the service suspension and made an apology to the public.
Each CEO Nam Goong-hoon, who oversaw the business and led global expansion, announced that he would step down.
[Nam Goong-hoon / Kakao CEO: I never really imagined that I would resign like this, but I am taking responsibility for quitting.
.]
Representative Hong Eun-taek, who was in charge of the emergency response committee, came up with a plan for the future.
Regarding compensation, the current Kakao Terms and Conditions say that it does not compensate for damages caused by natural disasters, but he said that he would do enough.
He said he would review compensation for free services as well.
In addition to the existing customer center, we plan to open a separate reporting channel for each service, receive a complaint, and examine whether compensation is available for each case.
[Hong Eun-taek / Kakao CEO: We did not take out corporate retirement insurance (which you can get when it is stopped due to an accident).
We don't think the compensation itself is that big.
Because most of the recovery was quick...
.]
I did not talk about SK C&C, the data center operator that was on fire, and the workshop for responsible materials.
Regarding the possibility of the founder, Kim Bum-soo, chairman of the board of directors, returning to management, he drew a line saying, "Selective management intervention is not desirable."
Kakao explained that all major services have been restored, but stabilization of some features is still in progress.
(Video coverage: Park Jin-ho, Kim Yong-woo, video editing: Jeon Min-gyu, VJ: Kim Sang-hyuk)
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