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Administrative work is not being performed properly in welfare facilities such as nursing homes and local children's centers these days.

The government changed the welfare administration system a while ago to make things more efficient, but the main function has been working for a week.



Reporter Han Seong-hee reported exclusively.



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is a nursing facility for the elderly in Paju.



An 'Error' window appears in the business exchange system with the government.



Major welfare-related tasks such as reporting the status of the elderly nursing home to cities, counties, and districts and applying for subsidies have been suspended.



The customer support center calls are blocked all day.



[(Beep) The estimated waiting time is expected to take about 30 minutes or more.]



[(Did you keep calling?) No, not at all.]



As a result of SBS coverage, the number of welfare facilities nationwide, such as nursing homes, temporary children's centers and local children's centers Major administrative tasks were paralyzed.



[Lee Seong-eun / President of the National Long-Term Care Association: Subsidies or things about workers, such as admission and discharge, because these things are not being done properly right now...

.]



On the bulletin board of the government portal, 5,000 complaints have been posted in a week since the 6th, and today (13th), with a lot of work behind the Chuseok holiday, exceeded 1,000.



[Mr. Park / Director of Incheon Nursing Home: I can't even send an official letter at the very least.

There is no announcement about when everything will be open now...

.]



The Ministry of Health and Welfare introduced a new system on the 6th to strengthen welfare work, but it is a problem.



On the 30th of last month, the Ministry of Health and Welfare sent an official letter to the welfare facility associations to use the existing system in parallel because there were shortcomings in the initial stage of the opening of the system.



However, the existing system was in a state of being unusable because the connection was blocked, and there was no separate notice for individual welfare facilities.



An error in identifying the elderly and children who leave the facility right away can create a welfare blind spot.



The Ministry of Health and Welfare said, "We are aware of the inconvenience of welfare facilities and will solve the system problem as quickly as possible."



(Video coverage: Kim Yong-woo, video editing: Park Chun-bae)