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"If you can't fill in your sales results, incentives will fall, and your business will be penalized."

"The mask that is difficult to obtain is advised by the counselor to take care of it, and when you go to see a doctor during working hours, I work overtime as much as I can."

In response to the outbreak of the coronavirus-19 (corona 19) outbreak at a call center in Guro-gu, Seoul, the CJ Telenics call center staff sent a response to the Hope Solidarity Union (HOPE).

According to the Hope Solidarity Union, CJ Telenics said in a media interview after the occurrence of the Corona 19 incident, "Calling the call center into multiple regional centers and telecommuting counselors to prepare for paralysis, prevention by mandatory company protection, installation of thermal cameras, and mandatory mask wearing. I'm doing my best to ".

When the call center union pointed out, "There are some hand sanitizers or some places where thermal cameras are not installed." The call center provided disinfection gels, masks, spray disinfectants, and headset cotton replacements. Got off.

However, the counselors pointed out that the nature of call centers working in confined spaces requires a change in the working environment to prevent the spread of corona19.

The Hope Solidarity Labor Union should "check the health status of all employees, including those who work from home, from time to time, and guarantee the paid time for hospital care". "Relieve pressure on sales and performance so that employees can use family care leave and rest time properly. Should be done. "

He added, “We have to check the symptoms of customers from the reception stage and guide safety measures to visit workers so that related workers are not connected to corona 19 as they have a business relationship with the site engineer and the courier engineer.”

According to the Hope Solidarity Union, the number of call centers nationwide has increased by 1.8 times from 518 in 2006 to 913 in 2017, and the number of employees has more than doubled from 32,662 to 75,480 during the same period.

On the other hand, the Democratic Trade Union Service Federation of Trade Unions also held an urgent press conference at the Seoul National Assembly Service Hall on September 11 and pointed out that "Guro call center collective infection is a predicted talent."

They said, "Call centers are not vulnerable to working conditions, especially when they are infected with influenza and eye diseases, even if they are not Corona19." "To prevent this, we have to build a system that allows us to work from home, but nobody does it." Because of that. "

"The Guro call center worker also found an abnormality at 4:00 pm, but he had been working until 6 pm, and he had this month," he said. "If in doubt, the government should take responsibility for self-containment and suspension of allowance."

He also urged local governments to "promptly carry out a survey of the location, personnel, and businesses of the call center from the base group. If the companies do not protect themselves, the local governments must come out and thoroughly prevent the defense."

(Photo = provided by Yonhap News TV, Yonhap News)