<Anchor>

In addition to Seoul, 10 call center employees were confirmed. In particular, five callouts came from Samsung's call center, and employees said that there was a problem with the company's response.

Reporter Son Hyung-an.

<Reporter>

Call center of Samsung Electronics Service in Dalseo-gu, Daegu.

Since the 28th of last month, 5 out of 250 employees have been confirmed.

The second and third floors of the building, where call center staff are working, are now completely closed.

The center explained that it will begin work again this Friday.

Employees said that even when a Samsung Electronics store employee on the first floor of the building closed their store and closed the store, the call center was told to go to work without closing because they were using a different floor.

[Samsung Electronics Service Call Center employee: I'm taking the elevator with the person on the first floor and the person in our company, but only the first floor is closed and the second and third floors are not closed.]

On the 26th of last month, one employee showed symptoms of corona 19 such as high fever, but the company's reaction was absurd.

[Samsung Electronics Service Call Center staff: The thermometer may not be broken, but it is over 38 degrees. When you talk like this, you mean that you want to go home. I asked like this.]

Samsung Electronics Service countered that the first floor retailers and call center employees did not need to close because of the same traffic, and that the temperature of the left employees was not high.

Ten people were confirmed in Daegu downtown call center, including Samsung Electronics Service Call Center.

(Video coverage: Kim Tae-hoon, Video editing: Kim Jun-hee)