The Consumer Ombudsman, KO, has banned SAS from delaying longer than seven days by refunding the ticket price for the canceled trip.
If the company violates the ban, SAS is threatened with a fine of SEK 1 million a month.
Many travelers have had their flights canceled due to the corona pandemic, and according to the EU Air Passenger Regulation, the company has seven days to repay money for canceled trips.
However, many have had to wait longer than that, and some have not received any money at all.
- Lots of consumers have contacted us and been questioning and upset that they do not get their money back from SAS, the authority writes in the press release.
May not refer to the travel agency
KO has now sent two injunctions to SAS.
In addition to paying back money, the airline must also inform customers who have bought their trip from a travel agency that they have the right to demand money back directly from the airline.
The General Complaints Board (ARN) has previously ruled that passengers who have had their flights canceled due to the coronavirus and covid-19 should get their money back and not be refunded in vouchers.