Regarding the issue of fraudulent insurance claims by used car sales company "Big Motor," the Ministry of Land, Infrastructure, Transport and Tourism has ordered businesses that maintain vehicle bodies to record and save images of the repaired parts before and after work in order to prevent a recurrence. We have compiled guidelines to ensure transparency for consumers.
Since July last year, the Ministry of Land, Infrastructure, Transport and Tourism has conducted audits of business offices around the country regarding the issue of fraudulent insurance claims for Big Motor, and found excessive charges for inspections and maintenance and false entries in maintenance records. It is said that 114 out of 130 business establishments nationwide were found to have violated laws and regulations, and administrative penalties were imposed.
In addition, when it comes to audits of the head office, issues such as malfunctions related to business office management, internal audits becoming a mere facade, the absence of a whistle-blowing system, frequent demotions, and inadequate internal education and training systems due to rapid expansion. This has been confirmed and an improvement report has been received from the company.
The Ministry of Land, Infrastructure, Transport and Tourism has stated that one of the reasons behind this problem was that a post-mortem verification system was not in place, and in order to prevent it from happening again, the Ministry of Land, Infrastructure, Transport and Tourism will maintain the vehicle body with an eye toward ensuring transparency for consumers. We have compiled guidelines for initiatives required of business operators.
The guidelines require that before, during, and after maintenance work, parts that can identify a vehicle, such as license plates, and parts that are to be repaired or replaced are recorded in images, and stored for a certain period of time to enable post-mortem verification. I'm looking for something.
In addition, we are required to record and preserve information regarding the specific details and methods of maintenance work, fees, such as estimates and invoices, and provide appropriate explanations to consumers.
At a press conference after the Cabinet meeting on the 29th, Minister of Land, Infrastructure, Transport and Tourism Saito said, ``The incident involving Big Motor has damaged the trust in the automobile maintenance industry and caused great confusion in people's lives. However, I would like to firmly implement measures to prevent recurrence and ensure that such an incident never occurs again."