China News Service, Beijing, March 19th. Since the beginning of this year, the number of reports of "false propaganda" and other issues in the Beijing tourism market has increased. Some tourists have signed up to travel to Beijing through some online platforms. During the travel itinerary, travel agencies have failed to perform contracts and forced shopping. and other illegal activities.
In this regard, the Beijing Cultural Market Comprehensive Law Enforcement Corps has closely monitored the order of the tourism market, cracked down on various travel-related illegal activities with high pressure, and successively investigated and dealt with many illegal cases that disrupted the order of the tourism market.
Case 1: Beijing Jingyue International Travel Agency Co., Ltd. violated the travel contract, causing damage to the legitimate rights and interests of tourists, and failed to take necessary remedial measures.
On February 12, 2024, the Corps received a large number of reports about Beijing Jingyue International Travel Service Co., Ltd.'s failure to perform its contract, resulting in large-scale stranding of tourists.
The Corps took prompt measures, interviewed the legal representative of the travel agency in person as soon as possible, and ordered him to immediately and properly accommodate the stranded tourists.
On February 13, 2024, the Corps launched an investigation into the travel agency.
After investigation, the travel agency's behavior violated Article 35 of the "Travel Agency Regulations", which constituted the travel agency's violation of the travel contract, causing damage to the legitimate rights and interests of tourists, and failing to take necessary remedial measures. Administrative penalties such as revoking the travel agency business license shall be imposed.
Case 2: Tour guide Jiao Moumou conducted tour guide activities to deceive and coerce tourists into spending money.
On February 13, 2024, the Corps received a report from the masses stating that the tour guide Jiao Moumou was suspected of deceiving and coercing tourists into spending during the tour group.
During the investigation of Jiao, the Corps confirmed that the tour group involved was appointed by Beijing Zhongcheng International Travel Agency Co., Ltd. to serve as a tour guide.
On February 19, 2024, the Corps opened a case to investigate the travel agency on the grounds that the tour guides it appointed deceived and coerced tourists to consume during guided tours, or colluded with operators to deceive and coerce tourists to consume.
Through evidence collection and investigation in accordance with the law, it was found that the behavior of the tour guide and travel agency violated Article 23, Item 5 of the "Tour Guide Management Measures". The travel agency involved was fined 30,000 yuan and ordered to suspend operations for three months for rectification. The tour guide Jiao Moumou who was directly responsible for the case was fined 5,000 yuan and had his tour guide license temporarily suspended for three months.
Case 3: Beijing Zhongbo Travel Agency Co., Ltd. conducted false propaganda and misled tourists.
On February 20, 2024, during daily online inspections, the Corps discovered a clue about suspected false propaganda about Beijing Zhongbo Travel Agency Co., Ltd.
In this regard, the Corps launched an investigation on the same day on suspicion of illegal activities by the travel agency for false propaganda and misleading tourists. After investigation, the travel agency violated the provisions of Article 32 of the "Tourism Law of the People's Republic of China" and its behavior constituted false information. According to the law, the Corps revoked the travel agency business license and imposed a fine of 15,000 yuan on the person directly responsible.
The Corps reminds tourists visiting Beijing to pay attention to the travel agencies included in the "Top Ten Complaints to Beijing Travel Agencies" published regularly by the culture and tourism authorities when registering for group tours online, and to choose some regular travel agencies with high integrity and good reputation. .
At the same time, when signing up for a group tour through short videos, social software and other online platforms, do not easily believe the false promises made by front-end travel "promoters", "customizers" and so-called "pitfall guides", and use absolute terms, vague concepts, Pay attention to identifying situations such as misleading words and soliciting at low prices and retain evidence to facilitate complaints and reports in the event of disputes.
In addition, before departure, you must sign a travel contract with the tour operator and ask the local pick-up agency for information to avoid illegal group transfers or group joining after arriving in Beijing.
Before starting the trip, read the contents of the "Supplementary Agreement" of the contract clearly, pay special attention to the agreements such as "the tourist has fully understood the explanation of the contract", "reservation services are non-refundable", "the expenses of such and such are all borne by the tourist", and safeguard your legitimate rights and interests. .
In the next step, the Beijing Cultural Market Comprehensive Law Enforcement Corps will continue to keep a close eye on the online tourism market, and work with multiple departments to carry out continuous special crackdowns on travel agencies' illegal front-end customer acquisition, false propaganda, urging customers to force orders, and non-signing of contracts. If false propaganda, deceptive shopping, forced consumption, etc. cause group tourists to be stranded and cause serious consequences, the Corps will quickly investigate and deal with relevant departments, crack down severely, and make every effort to ensure the safety, orderliness, and safety of the "May Day" holiday and the capital tourism market during the summer. Prosperity and stability.
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