China News Service, Hangzhou, March 9 (Wang Xiaojing) In Hangzhou, Zhejiang, truck drivers who want to apply for freight access can enter the relevant information in the "Truck Navigation" module of the "Police Uncle" APP, and they can apply immediately; the newly purchased electric vehicle To get a license plate, go to the "Vehicle Registration" module of the "Police Uncle" APP, take and upload photos of the vehicle, invoice, battery, etc., and enjoy the home delivery service of your license plate without leaving home...
In recent years, the Hangzhou Municipal Public Security Bureau, through the "three-wheel drive" of technology, mechanism, and system, has created this four-in-one government APP that integrates government services, police applications, joint governance, and safety co-construction, and has realized 138 functions related to people's livelihood. Relevant high-frequency matters can be handled "through one window" offline and "through one website" online.
This convenience is inseparable from the three-year careful operation of six police "ladies".
"When I first communicated with the technical staff of the product development company, I was confused and didn't understand the professional vocabulary at all." Recalling the scene when he first took over the task, police officer Wang Fang said, "I had no choice but to be shameless and bite the bullet. Ask the other party one by one and figure it out."
Police officer Wang Fang provides consulting services to the public.
Photo provided by Hangzhou Public Security Bureau
In 2021, an operations team composed of Wang Fang and five female auxiliary police officers was formally established, responsible for the platform operation, system operation and maintenance, and brand promotion of the "Police Uncle" APP.
In the development and promotion of the system, some complex technical issues and user needs are bound to be dealt with.
They rely on their patience and meticulousness to ensure the quality and accuracy of their work.
They also use their keen observation and thinking methods to broaden their ideas for solving problems, and continue to coordinate and solve common "difficult diseases" for the public.
"This is the most satisfying ID photo I have ever taken." Recently, Ms. Zhang, a Hangzhou citizen who lost her wallet, took a self-service photo with her mobile phone and got a new ID card, driver's license and citizen card.
She lamented, “It’s so convenient to have all the ID photos taken at once!”
The inspiration for this time-saving and labor-saving “most beautiful ID photo” came from Wang Fang and his team members.
"There are several girls born after 1995 in our team. They often hear from their friends that they are applying for jobs or taking exams, but they don't have a photo that satisfies them or meets the requirements." Wang Fang introduced, hearing everyone's voices After that, the team immediately conducted market research and soon launched the ID photo selfie function.
Currently, this function can meet more than 20 types of documents, and the background color can be changed according to your own needs.
Three years have passed, and the number of users has grown from 0 to 10 million, with more than 600 million visits, and a total of nearly 320 million services provided to 75 million users... Wang Fang and team members have not only witnessed the growth of the "Police Uncle" APP, I received countless "thank you" from Hangzhou citizens and witnessed my own growth.
"I am quite impatient, so everyone helped me change the design again and again. Looking back now, the previous design was really childish. But they have been affirming me and encouraging me. I have really matured a lot." In the team Wu Xiaoke, who serves as a designer, spent seven months with the brainstorming and support of team members to launch the animation IP "Zheli Hangzhou Police" that is very popular among "Generation Z".
These 7 animation IP characters also contain their delicate "love".
For example, the image of the community police officer "Haoping" is a homophonic name because it is expected that the work of the community police officer will be well received by the public.
It is worth mentioning that the police number "490530" of "Haoping" happened to be May 30, 1949, the day when the Hangzhou Public Security Bureau was established.
While constantly drawing inspiration for development, Wang Fang and team members boldly conceived various promotional activities and peripheral products. A series of animation emoticon packs, "Police Tea" and various peripheral products were continuously launched.
At the same time, at important nodes such as Police Day and Cartoon Festival, we interact with the public online and offline to make the "Police Uncle" service brand deeply rooted in the hearts of the people and make everyone feel safe and happy.
"Nowadays, almost all public security-related business can be handled online, making the most of one trip become 'it is best not to run'. I also feel a sense of accomplishment as I continue to polish the golden sign of Hangzhou's 'City of Happiness'." Wang Fang said .
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