Because the express delivery industry requires physical support, most of the employees are male. However, there are also many women who have gradually gained a foothold and handed in "high-scoring answers" one after another.
On the occasion of International Women's Day, the reporter interviewed several female couriers and listened to their stories about express delivery.
Find the "life-saving package" among thousands of express delivery items
Pang Lihong, from Huolingol, Inner Mongolia, has been engaged in express delivery for nearly 4 years since she joined the Jitu Express Huolingol outlet in July 2020.
From scratch, from childhood to adulthood, from knowing nothing to being proficient in everything, Pang Hongli experienced countless sleepless nights.
In early November 2023, Tongliao City ushered in the first heavy snowstorm of winter, and the small town of Huolingol was also covered with thick white snow. During the busy work of the outlet in the morning, in the area in charge of Pang Hongli, Grandma Zhang’s daughter’s The message broke the tranquility of the outlet: "The dialysis medicine I bought for my mother is on the truck, what should I do?"
The roads were blocked due to heavy snow, and the expressway has not yet been opened... For such a difficult problem, Pang Hongli quickly organized employees to clear the snow at the outlets. At the same time, she urgently communicated with the relevant person in charge of Tongliao Distribution about the relevant situation. With the cooperation of various departments, it would have taken 24 hours to solve the problem. The arriving freight truck successfully arrived at the outlet five hours later.
Among nearly 10,000 packages, it took 6 people from the outlet less than an hour to find Grandma Zhang’s medicine package.
The moment the medicine was taken out, Pang Hongli put on her helmet, picked up the package and set off, driving against the thick snow for half an hour.
When she knocked on the door of Grandma Zhang's house, she saw the anxious and grateful eyes of Grandma Zhang and her daughter...
Pang Hongli serves every customer enthusiastically and wholeheartedly. With more than 1,000 days and nights of dedication, the daily average of more than 10 orders at the beginning of the outlet has increased to more than 7,000 daily average orders now.
Pang Hongli and her friends not only made their quality of life better and better, but also made the outlets an important part of the lives of small town residents.
Warm service, becoming a family with customers
In Changtai District, Zhangzhou, Fujian, Xu Agui and her husband run a small Jitu Express outlet.
She arrives at the branch on time at 7 a.m. every morning to start her busy day. After closing at 8 p.m., she returns home exhausted and needs to track express delivery data until late at night.
Xu Agui has been working hard like this for 4 years.
Since Xu Agui became proficient in business, her service reputation has gradually spread in the area: fragile express delivery, with Xu Agui's packaging, every order can be sent to the recipient intact.
Every time she packages, she carefully checks the package inside and out, and provides free cartons for customers with special needs. She has never missed or mistakenly sent an express item.
Over the years, she has been running the express delivery business in this area, and she has long been familiar with customer habits, and has even become friends with many customers.
The more than 7,000 friends in the two mobile phone WeChat IDs are accumulated one by one.
Her service attitude to customers is "available at any time and available at any time", which makes her highly praised by customers in the area.
“We are friendly to our customers, and our customers are also kind to us.” While taking care of others, Xu Agui also helped herself. Her warm-hearted service slowly “bloomed” in the area.
Twin sisters set off after retirement
Song Hong and Song Xia's hometown is Pingyin County, Jinan, Shandong Province, and they went to work in the city when they were young.
Later, the two sisters worked for SF Express one after another until they retired this year.
Neat, cheerful, cheerful and enthusiastic are the first impressions of Song Xia. Although she is the younger sister of twins, she first formed an indissoluble bond with express delivery. It has been 16 years since she joined the company in 2008.
Song Xia, who had just arrived, joined Ganshiqiaodian Department. She recalled: "The area that one person was responsible for at that time was as big as two areas now." In order to start working as soon as possible, she would go back to the code whenever she had time and observe after work. Old employees use the service methods to receive customers and practice the packaging operations of various items.
Soon, Song Xia began to work independently.
In 2010, after Song Xia worked at SF Express for two years, her sister Song Hong also joined.
Not only do the two look very similar, they also have the same sincere attitude towards work. For Song Xia, her service secret is the word "sincerity".
"Calm, careful, down-to-earth and hard-working" is the most common comment about her from customers.
In 2015, with her excellent service reputation, Song Hong became a part-time special service representative for the outlet.
This is not only an affirmation of her work, but also a challenge and test.
While Song Hong lived up to her expectations and completed the task, she also brought new business to the outlet.
Time flies, on February 21st, sisters Song Hong and Song Xia turned 50 years old.
Colleagues from the Qinglongqiao Business Department in Jinan District gathered not only to celebrate their birthdays, but also to congratulate them on retiring and rejoining the express delivery industry.
"We are all very happy after knowing that we can continue to work. The company not only provides some positions to choose from, but also allows us to have something to do and make money after retirement. It allows me to continue working in the job I love most. We are very happy!" Song Xia said.
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