Beijing-Tianjin-Hebei is getting closer and closer.
In 2025, Beijing's first inter-provincial subway construction is expected to be fully opened. By then, the "three northern counties" will be integrated into Beijing's half-hour transportation circle.
In the Beijing-Tianjin-Hebei region, physical geographical boundaries are gradually being “broken”, and mutual integration has been the key word for the coordinated development of the Beijing-Tianjin-Hebei region in the past decade.
In the invisible realm of the Internet, the construction of a government service network in the three places with smooth data circulation is also accelerating.
On March 9, 2023, the "Beijing-Tianjin-Hebei + Xiongan" government service "inter-provincial service" self-service office launch ceremony and government service work exchange event were held in Binhai New Area, Tianjin.
This is another important measure to deepen the "one-stop service" of government services in the Beijing-Tianjin-Hebei region.
Not only can residents of the three places handle affairs in their hometowns in different places, but enterprises can also integrate cross-regional review and management based on mutual trust and recognition of qualifications to achieve rapid processing.
This new type of government service model is oriented to user needs and achieves seamless connection of services through technical means. It not only improves the efficiency of government services, but also promotes the transformation of government functions to better serve the overall economic and social development.
The "Beijing-Tianjin-Hebei + Xiongan" government service case is a model of government innovation in the process of regional integration. It shows how to promote the common prosperity of the regional economy through deepening cooperation in government services.
As cooperation in government services continues to deepen, it is foreseeable that the Beijing-Tianjin-Hebei region will form closer economic and social ties and jointly build a new pattern of regional coordinated development that is more active, efficient, and open.
Beijing, Tianjin and Hebei realize “one-stop service”
With the launch of the "Beijing-Tianjin-Hebei + Xiongan" self-service platform for government services across provinces, data sharing and business collaboration between various places have entered a new stage.
This not only provides residents with more convenient services, but also creates a more efficient government environment for enterprises.
According to reports, the "Beijing-Tianjin-Hebei + Xiongan" government service "inter-provincial universal service" self-service office was launched online, and the first batch of 208 self-service services in the four places were released, including 60 in Beijing, 80 in Tianjin, and 58 in Hebei Province. There are 10 items in Xiongan New Area, and the Beijing-Tianjin-Hebei region has achieved "cross-provincial application" for the first time in applying for resident ID cards.
Xinjing Think Tank found that the greatest function of the "Beijing-Tianjin-Hebei + Xiongan (3+1)" government service collaborative development platform is to truly realize "one-stop service" for government services in the three regions of Beijing-Tianjin-Hebei.
According to the introduction of the Cyberspace Administration of Xiongan New Area, "One" is the general portal of the "Beijing-Tianjin-Hebei Regional Government Services 'One-online Service' Area", which provides a unified online entrance to realize the unified handling of matters in two cities, one province and one district from the "four places" "Change from management to "one place" management.
"Net" refers to the online handling of online matters in Beijing, Tianjin and Hebei, unified identity authentication, unified matter standards, and unified work processes.
"Tong" means breaking down information islands, unblocking business channels, and realizing "one network" for Beijing-Tianjin-Hebei transportation services online and "one window for all" offline.
"Handling" means that people in Beijing, Tianjin and Hebei do not have to travel to get things done, and can handle things nearby, in other places, and across regions.
For example, online, the agent can log in to the national government service platform and select the Beijing-Tianjin-Hebei regional government service "one-stop service" area, apply in the area/online hall, and the system will accept the application and assign it to the relevant approval agency for approval and certificate issuance. Finally, the processing results and original materials will be mailed to the clerk.
Offline, Beijing takes the lead and sets up windows and dispatches personnel to each other's government service halls in Hebei, Tianjin and Xiongan to provide remote collection and agency services, and provide government service answers and business support through the video consultation system.
Song Linlin, a professor at the School of Politics and Administration at Tianjin Normal University and deputy director of the National Governance Research Center at Tianjin Normal University, said in an interview with Xinjing Think Tank that the online zone provides a unified online entrance and is integrated with the Beijing-Tianjin-Hebei government service platform to achieve Unified presentation and online processing of high-frequency government service matters.
Offline, special window processing points have been set up in Beijing, Tianjin and Hebei, and the processing materials and information are sent to the place where the matter belongs through the unified network acceptance system of the special window for actual processing and approval.
Song Linlin believes that the combination of online "full-process online processing" and offline "collection and agency services" has formed a full-service online processing model with dedicated services, which can be applied to other provinces.
At present, the "Beijing-Tianjin-Hebei + Xiongan" government service "one-stop service" online and offline service framework has been initially formed.
Regarding the cooperation of "Beijing-Tianjin-Hebei + Xiongan", according to Liu Bing, a professor at the School of Social Sciences of Beijing Normal University, the realization of "one network" for Beijing-Tianjin-Hebei is a "win-win".
Creating a win-win situation is also an important driving force for the in-depth advancement of "inter-provincial integration" in Beijing, Tianjin and Hebei.
In the "inter-provincial universal service" cooperation, the win-win value is reflected in high-quality, efficient and convenient public services, which also reduces the workload of staff and saves the cost of public services.
Multi-terminal integration improves work efficiency
When social governance enters the digital era, "efficiency" is the key word for competition among local government services.
The "inter-provincial unified service" of government services in Beijing, Tianjin and Hebei also has many innovative measures to improve service efficiency.
Public information shows that the "Beijing-Tianjin-Hebei + Xiongan" government service "cross-provincial service" self-service service is a self-service service provided by the government service departments of the four regions to focus on the high-frequency "cross-provincial service" needs of the business people and organize the human resources and social security, public security, etc. in the region. Departments, by strengthening mutual recognition of resources, data sharing, and service interoperability, will integrate differentiated self-service functions into their respective government service terminal equipment in the form of localized services to achieve local self-service processing in remote locations.
From a functional point of view, the launch of the self-service office is another channel supplement to the off-site help collection window, the computer-side "Beijing-Tianjin-Hebei One-online Service Zone" and the mobile-side "Beijing-Tianjin-Hebei + Xiongan". It has initially realized computer and mobile "Multi-terminal integration, mutual empowerment, and differentiated services" between terminals and self-service terminals.
In this regard, Liu Bing believes that it is helpful to include the "trans-provincial handling" matters of Beijing-Tianjin-Hebei government services, scientifically split them according to the actual handling situation, adjust and optimize the business process, and clarify the form elements, application materials and receipt standards. Promote qualified matters to achieve a standard receipt, a set of mechanism operation, and the same standard handling.
Xinjing Think Tank has noticed that the future functions of "Beijing-Tianjin-Hebei + Xiongan" are also constantly improving. Chen Yongdong, the second-level inspector of the Tianjin Municipal Affairs Office, has previously publicly stated that in the future, he will actively promote the implementation of the Beijing-Tianjin-Hebei convenient service line knowledge base resource Sharing, in the field of public resource transactions, realizes the sharing of expert databases in the field of public resources in Beijing, Tianjin and Hebei.
"We must achieve fairness and impartiality in the off-site review of some large project bids and promotions," Chen Yongdong said.
Take Beijing as an example. As a centralized hub for Beijing’s non-capital functions, Xiongan New Area has a greater demand for data sharing among Beijing enterprises.
How to break down the barriers between Beijing and Xiongxi in terms of data sharing is related to easing the progress of enterprise relocation.
For example, on the basis of "Beijing-Tianjin-Hebei + Xiongan", Beijing has also introduced a "Beijing + Xiongan" government service integration implementation plan to promote the service matters in Beijing to be handled in Xiongan, and the service matters in Xiongan to be handled in Beijing. manage.
As more government service matters in Beijing, Tianjin and Hebei are included in the "Beijing-Tianjin-Hebei + Xiongan" government service platform, the integration of government services in the three places will further reduce the institutional transaction costs of operating entities and promote the free flow of capital, talent and other elements. .
Song Linlin said that "inter-provincial universal service" is a convenient digital model for government services, which can solve the problem of segmentation of data services to a certain extent and is an important reform measure to open up the "last mile" of government service matters.
Promoting the sustainable development of "cross-provincial services" is an important means to accelerate the transformation of government functions and improve service efficiency.
Data collaboration can continue to be strengthened
Currently, the construction of Digital China is in full swing. With the continuous construction and application of national e-government integration, data resource sharing plays an increasingly important role in the construction process of digital government. However, there are also many "blocking points" and " Pain points".
The Xinjing Think Tank found that judging from the current progress, although the "inter-provincial unified service" in the Beijing-Tianjin-Hebei region has achieved the integration of massive data, the business processing is still based on agency collection and separation of collection, which is inconsistent with the "integrity" "Governance" still has a long way to go.
These problems are mainly caused by insufficient data sharing and inconsistent service standards. Problems with cross-level, cross-department, and cross-business data sharing still exist to a certain extent.
Song Linlin said that since the "Strategic Cooperation Framework Agreement for the Coordinated Development of Government Services in the Beijing-Tianjin-Hebei Region" was promulgated in 2019, the Beijing-Tianjin-Hebei region has intensified the reform of government services and achieved good results in promoting the coordinated development of government services, forming a model with regional characteristics. Innovative practices and experiences.
But at the same time, Song Linlin also believes that the integrated development of government services in the Beijing-Tianjin-Hebei region also needs to be broken down: inter-jurisdictional and institutional barriers caused by uneven development and localized management, service process barriers between cooperative cities, and data sharing and openness. Technical barriers are mainly manifested in: issues of platform and database interconnection, standard issues such as data storage, calling and business system interfaces, data sharing mechanisms that need to be improved urgently, and conflicts between traditional administrative management systems and institutional innovation, etc.
Of course, to solve the problem of data sharing, we still need to solve the problem of cross-department coordination from the institutional mechanism.
In this regard, Liu Bing also said that from the perspective of different subject categories, the government's cross-departmental collaboration mechanism can be divided into three types: the hierarchical vertical collaboration model based on authority, and the horizontal collaboration represented by the "inter-ministerial joint meeting" model, a cross-collaboration model between departments that focuses on special tasks.
"Inter-provincial coordination is more complex. It not only requires local leaders to reach cooperation intentions, but also requires joint meetings at various levels. Businesses involving the 'Tiaotiao' data of vertical departments also need to be connected with the national platform or put forward point-to-point data requirements. Therefore, there may be a situation where multiple models coexist," Liu Bing said.
In addition, Song Linlin also suggested that Beijing, Tianjin and Hebei need to accelerate data integration and sharing.
Improve the data management procedures and systems, divide rights and responsibilities for data ownership and security issues that may be encountered in the flow, and standardize information collection, sharing, storage, etc.; promote the extension of "cross-provincial handling" matters to mobile terminals and self-service terminals , relying on the national integrated government service platform, to open up a unified mobile identity authentication system in the Beijing-Tianjin-Hebei region, realize mutual recognition of the identities of natural persons and legal persons across provinces, and make application for residence permits, Beijing entry permit processing, provident fund and more simple and high-frequency " Matters that can be done on the mobile phone are included in the Beijing-Tianjin-Hebei area on the mobile terminal.
Beijing News reporter Cha Zhiyuan