Recently, KFC has begun charging packaging fees across the board, with a cap of 9 yuan per order. At the same time, Nanjing consumers discovered that the free shipping threshold for Hema has been raised from 39 yuan to 99 yuan. A Yangzi Evening News/Ziniu News reporter found out that this is indeed the case. If the price is less than 99 yuan, you need to pay 6 yuan for shipping. For consumers, adding shipping and packaging fees means a price increase, which arouses consumer concern.
Yangzi Evening News/Ziniu News reporter Xu Jing
KFC reduces delivery fees and adds packaging fees
On February 20, the news that “KFC will fully introduce packaging fees” aroused the attention and heated discussion among netizens. "The delivery fee is 6 yuan, the packaging fee is 9 yuan, and 15 yuan is gone before you even eat it!" said a netizen.
According to KFC’s official website, KFC Home Delivery announced that the official delivery fee will be reduced from 9 yuan to 6 yuan on February 20. At the same time, in order to better improve the service experience of delivery products, KFC has upgraded the insulation of delivery packaging bags, provided dedicated packaging services, and charged packaging service fees as appropriate.
According to KFC’s packaging service fee standards announced by KFC, there is no packaging fee for meals and late-night snacks. There is no packaging fee for drinks, chicken snacks, desserts, and side dishes are 0.6 yuan each; burgers, rolls, and rice are priced at 0.8 yuan each; whole chicken is 1 RMB per portion; single meal, snack and dessert set of 4 pieces or less 1.2 yuan per portion; meal for two, snack and dessert set of 5-9 pieces 2 yuan per portion; multi-person meal, snack and dessert set of 10 pieces or more 2.5 yuan per portion .
Breakfast is priced at RMB 0 for beverage packaging; RMB 0.6 for a single staple food and a two-piece set including staple food, and a single snack; RMB 0.8 for a single meal (three-piece set); RMB 1.2 for a full meal, a meal for two persons, and a meal for multiple people. Yuan per serving.
In addition, for orders with an actual payment of less than 200 yuan, the maximum packaging fee for each order is 2 yuan; for orders with an actual payment of 200 yuan or more, the maximum packaging fee for each order is 6 yuan; for orders with an actual payment of 300 yuan or more, the maximum packaging fee for each order is 6 yuan. The maximum price for a single package is 9 yuan (excluding delivery fees).
Regarding KFC's announcement that the delivery fee will be reduced from 9 yuan to 6 yuan and the packaging fee will be fully introduced, many netizens said: "Reducing the delivery fee and charging an additional packaging fee? I can't understand this wave of operations!" "Eat a takeaway There is a delivery fee as well as a packaging fee, so in the future it is better to pick it up at the store!”
Hema’s free shipping threshold in Nanjing rises to 99 yuan
On February 21, Ms. Ding, a consumer in Nanjing, opened the Hema APP to buy bread, and was surprised to find that the free shipping condition had been increased to 99 yuan. "This is too much of an increase. Previously, free shipping was available for orders over 39 yuan."
Why did the free shipping threshold suddenly rise so much? A Yangzi Evening News/Ziniu News reporter called Hema’s official customer service as a consumer. Customer service responded that starting from February 18, Hema will adjust the free shipping threshold in Beijing, Nanjing, and Changsha to 99 yuan. If the amount is insufficient, a shipping fee of 6 yuan will be charged. The previous online free shipping thresholds were 49 yuan and 39 yuan respectively. Yuan, 39 Yuan. The freight policy adjustments in these three places have been solicited for opinions and publicity before the Spring Festival and are now officially implemented.
When asked why the price was increased, customer service said: "The unified statement given by the company is to provide consumers with a better delivery experience."
"The threshold for free shipping has been raised, but the prices of many commodities have been reduced." The customer service added that after the Spring Festival, commodity prices will be generally reduced in these three pilot cities, covering seafood, aquatic products, meat, poultry and eggs, vegetables and fruits, baking, and snack foods. , wine and almost all categories, achieving simultaneous low prices online and offline. For example, 800g imported raw cut rib steak dropped from 119 yuan to 69.9 yuan, Hema Workshop pepper pork belly chicken dropped from 59.9 yuan to 49.9 yuan, strawberry box cake dropped from 88 yuan to 59 yuan, etc. The reporter found that calculated from the price reduction ratio of meat, poultry, eggs, seafood, aquatic products, vegetables and fruits, the price reduction range of commodities in the pilot cities is 15% to 20%, which is about 15% off. In this regard, some consumers are confused - do consumers ultimately need to pay for the price of discounts?
Interestingly, after the price adjustment, Hema’s 99 yuan threshold has become the same as Sam’s. The two companies have been competing fiercely in the Nanjing market.
The reporter noticed that in addition to the three pilot cities, the free shipping threshold for Hema in Shanghai is 49 yuan for fresh food stores and 39 yuan for mini stores. The free shipping threshold for Chengdu, Hangzhou and other cities is 39 yuan.
Amid the noise of price increases, some e-commerce platforms are also lowering the threshold. For example, JD.com’s self-operated products offer free shipping of 59 yuan. On August 23, 2023, JD.com announced adjustments to the shipping standards for self-operated products. When consumers purchase self-operated products on JD.com, JD.com PLUS members no longer need to use shipping coupons to enjoy free shipping, and enjoy unlimited free shipping throughout the year; the threshold for self-operated free shipping for ordinary users has been reduced from 99 yuan to 59 yuan, which is Jingdong’s promotion of low prices. Another step in the strategy.