CCTV News from Lijiang on February 17 (Reporter Wei Wenqing and Zhao Beibei) A family of five was traveling in Yunnan, but they were kicked off the bus because they failed to buy bracelets as required by the tour guide? On February 16, a tourist posted a video saying that a family of five signed up for a Yunnan tour group during the Spring Festival holiday. During the trip to Lijiang, they had a dispute with the tour guide because they did not purchase a 50,000 yuan bracelet, and the trip ended early. On February 17, the netizen posted an 11-minute video detailing what happened.
It is reported that the bracelet purchase incident occurred on February 13. At that time, the netizen's family of five was traveling in a group in Yunnan, and Zhang, the tour guide of his tour group, led them into a Lijiang jade shop for shopping. The shopping guide in the store introduced a bracelet worth more than 50,000 yuan. After much hesitation, the netizen gave up the purchase. The shopping guide asked if the introduction was not good. After receiving a negative reply, the salesperson asked the netizen to go to the tour guide Zhang to explain the situation. .
A video posted by a netizen showed that the tour guide Zhang first asked the netizen if he was dissatisfied with the bracelet, and then said that the relevant information about his family and his family was wrong and that the vehicle might need to be changed, and sent someone to take the netizen's family to get their luggage and change the vehicle. During this period, netizens complained to the local cultural and tourism department and called the police. Under the escort of the local police, the netizen's family went to the Lashihai area to meet up with another tour group that Zhang claimed had misreported information.
The netizen said that the person in charge of the Lijiang Municipal Bureau of Culture and Tourism and Kunming and Lijiang travel agencies met with him and learned about the details, and proposed to impose administrative penalties on the tour guide Zhang, but the netizen said that Zhang only needed to apologize in person. In this regard, the person in charge of Kunming Travel Agency said that there were many tourists during the Chinese New Year, and Zhang was unable to come to apologize in person because he was in the process of leading a group. In the end, because his only demand was not met, the netizen and his family decided to cancel the rest of the trip and return with the coordination and arrangements of the Lijiang Municipal Bureau of Culture and Tourism and the travel agency. At the same time, the travel agency refunded the trip cost and fares totaling 10,000 yuan. In addition, the netizen also accepted the method of asking the tour guide Zhang to apologize in person instead of making a video apology at a later stage.
Netizens said in the video that they did not want to have a negative impact on Yunnan. After all, apart from the fact that the tour guide did not apologize, he was still very satisfied with the working attitude of the Lijiang Municipal Bureau of Culture and Tourism, Lijiang and Kunming travel agencies. "We also deeply apologize for the negative impact this incident has had on Yunnan's tourism industry."
In response to this incident, the reporter contacted the Lijiang Culture and Tourism Bureau. The relevant staff stated that the matter has been filed and will be announced to the public as soon as possible together with the results of the handling. As of press time, the 11-minute video posted by the netizen is no longer displayed on his personal account homepage.
(Central Broadcasting Network)