(Go to the grassroots level during the Chinese New Year) Experience the flavor of the New Year in the Spring Festival waiting room

　　China News Service, Guangzhou, February 7th: Experience the flavor of the New Year in the Spring Festival waiting room

　　Author Deng Zhiyun Guo Jun

　　The festive season is approaching, the flavor of the new year is over the top, and the railway Spring Festival transportation is also entering the busiest period before the festival. Although the temperature dropped sharply in Guangzhou on February 7, it could not stop people's enthusiasm to go home and reunite.

　　The major train stations in the Guangzhou area are bustling with activity. They are full of passengers who are in a hurry and eager to get home. They are pushing suitcases, carrying large and small bags, supporting the elderly and young, or waiting anxiously in the station. In good order.

Passengers in waiting room No. 2 of Guangzhou Station prepare to check their tickets and enter the platform to board the train. Photo by Deng Zhiyun

　　The strong flavor of the New Year permeates the waiting rooms of major stations. At Guangzhou South Railway Station, red lanterns hang on the walls on both sides of the waiting room, bright red characters "福" are hung at shop doors, and shelves are filled with a dazzling array of New Year's merchandise.

　　Guangzhou Baiyun Station, which was put into use during the Spring Festival for the first time this year, has transformed into a "cultural station": the optical valley space and the waiting room are filled with Chinese knots and other decorations; the festive Happy New Year background board has attracted many passengers to take photos and group photos, and many passengers' writings are hanging on the display board A message for the Year of the Dragon; a mobile "railway museum" was also set up in the waiting room, attracting many passengers to stop and admire it.

Passengers in the waiting room of Guangzhou Baiyun Station go to the ticket gate to check their tickets and enter the platform to board the train. Photo by Deng Zhiyun

　　Tsui Xiangyuan cakes, Cantonese sausages, roast duck and roast goose, spiced squab... All kinds of local Guangdong special New Year products and gifts are stuffed into passengers' luggage bags. The red packaging boxes and gift bags make the New Year's Eve in the waiting room full of excitement. The smell is stronger.

　　Mr. Wang is a college student. He came to work in a company in Huizhou, Guangdong during the winter vacation last December during the school holiday. Recently, Mr. Wang, who was planning to transfer to the high-speed train at Guangzhou South Railway Station to return to his hometown in Guizhou for the New Year, said: "Taking the high-speed train now is comfortable and fast, and you can get home very quickly. Because I rarely go home during holidays, this time I have to go back to celebrate the New Year." Spend more time with your family.”

　　Ms. Luo and her family from Guangxi have not returned to their hometown for three years. She married from Guangxi to Hunan, and then went to Huizhou with her husband and children. Her husband is engaged in the security industry in Huizhou, her children are in school, and she is currently a stay-at-home mother.

　　"I went back this time because I was in a hurry and didn't bring any specialties. I rushed from Huizhou to Guangzhou in the afternoon. I took the train from Guangzhou to Changsha and then transferred to Shaodong. It was a hard journey but I am looking forward to it. After all, I haven't been back for several years." Ms. Luo said, " I want to spend time with my parents-in-law and family when I go home this time. After all, I haven’t seen them for several years and I miss them very much.”

　　"Last year went well. I hope that in the new year, the country will be peaceful and the people are safe, people's lives will get better and better, everyone's income will be higher, and the children will be healthy." Ms. Luo said with a smile.

The Railway Museum in the waiting room of Guangzhou Baiyun Station attracts tourists to visit. Photo by Deng Zhiyun

　　Data from the railway department shows that during the Spring Festival this year, the flow of family visits, tourism, students, and workers are superimposed, and people's travel demand is concentrated, and the passenger flow of major stations has increased significantly. In order to make the journey of passengers returning home for the New Year safer, orderly, warm and better, the railway department has increased the investment in transportation capacity and continuously improved the quality of Spring Festival travel services.

　　The Guangzhou Communications Section of Guangzhou Railway Group has established a youth volunteer service team to vigorously support the Spring Festival transportation of Guangzhou South Station and Guangzhou Station. In key areas such as the station waiting room, 12306 customer service desk, love waiting area, platform boarding and alighting area, entrance and exit, etc., according to the real-time passenger flow situation, we will conduct ticket inspection and entry consultation, on-site order maintenance, inquiry and answer, and organize passengers to have Order the ride.

　　During the Spring Festival travel period, Guangzhou South Railway Station and Guangzhou Baiyun Railway Station added many service facilities, providing great convenience to passengers. The reporter saw that the station has added express delivery services in the waiting area, and in the arrival area, the railway, aviation and subway departments have launched air-rail combined transport transfer services. Guangzhou Baiyun Station has also set up 48 charging ports on 24 petal-shaped lamp posts in the station for passengers to try for free.

　　Faced with the recent rain and snow in Hunan, railway staff remain on duty 24 hours a day. Provide guidance and consultation work in key areas such as the station ticket hall and entrances and exits. Relevant passenger stations have dynamically added windows for refunds and changes to tickets to facilitate passengers to handle refunds and changes to tickets offline. The flight attendants adhere to their posts, strengthen station and train contact management, provide high-quality services, provide food and beverages in a timely manner, maintain station and train order, and stabilize passengers' emotions.

　　Ms. Luo, who was waiting in the waiting hall of Guangzhou South Railway Station, said that after watching TV a few days ago, it was snowing in many places, and some high-speed trains were out of service. Railway staff were making repairs in the rain and snow, which made her full of respect: " I have also worked in the service industry, and it is really not easy for railway workers during the Spring Festival travel period." (End)