China News Service, Wuhan, February 3 (Reporter Zhang Qin) The reporter learned from the China Railway Wuhan Bureau Group Company (hereinafter referred to as "Wuhan Railway") on the 3rd that due to the freezing rain and snow, some trains within the Wuhan Railway were suspended. In order to meet the travel needs of passengers to the greatest extent, Wuhan Railway plans to operate 107 additional passenger trains to increase transportation capacity on that day, with a total of 452 passenger trains starting operation.
On February 3, Xiangyang, Yichang, Enshi, Pingdingshan, Xinyang and other places within the Wuhan Railway Group experienced freezing rain and heavy snow. As of now, Wuhan Railway has suspended 54.5 pairs of trains running to and from Hankou, Shiyan, Yichang, Enshi, Zaoyang and other places within its management, and has suspended 3 pairs of trains running to and from Zhengzhou in Yichang, Xiangyang, Hankou, Shiyan, Yichang, Xinyang and other places. The 22 pairs of night high-speed trains running to and from Beijing, Guangzhou, Shenzhen, Shanghai and other places have been suspended.
The picture shows the Shiyan depot organizing personnel to clear the snow from the turnouts. Photo by Jiang Rongyang
On the premise of ensuring safety, Wuhan Railway has dynamically adjusted its train operation plan to increase transportation capacity. In addition, while organizing personnel to clear ice and snow, we also do a good job in passenger diversion, emergency duty and line equipment inspection, and do our best to ensure traffic safety and transportation organization. Wuhan Railway will dynamically add refund and change windows at major railway stations within its jurisdiction to facilitate passengers to handle refunds and change tickets offline.
The railway department reminds passengers to pay attention to weather changes in a timely manner, and please confirm the train operation status before traveling. After receiving the train suspension text message or querying the train suspension information on 12306, passengers can check the train operation status within 30 days from the ticket departure date ( (Including the same day), full refund procedures can be handled at the manual windows of major railway stations across the country and on the 12306 website (12306 mobile APP). No refund fee will be charged for refunds due to train suspension.
The picture shows the staff of Xiangyang East Railway Station answering passengers’ inquiries. Photo by Liu Juan
Passengers who use the 12306 website to purchase tickets, purchase tickets in cash or have printed reimbursement vouchers can apply for refunds through the 12306 website in advance. Within 180 days from the date of successful online refund, go to the designated station with the valid ID of the passenger. Go through the refund procedure at the window. Passengers are advised not to go to the windows of major train stations to handle ticket refunds within a short period of time to avoid a high concentration of people at the train stations. (over)