Recently, on a high-speed train from Xiamen to Shanghai, a group of young passengers played interesting games under the leadership of the flight attendants - part of the dining car of this high-speed train was transformed into a "baby-walking cabin", which is both humane and humane. It was heart-warming and attracted many likes. (Official Weibo of Xinhua News Agency on January 31)
Earlier, a talk show actor complained that because he had a lively and active child sitting next to him, his experience of riding the high-speed train was like "sitting in a rocking chair in front of the supermarket" and "sitting in one breath" More than five hours"... Although it is a joke, it is quite resonant - I believe that many people have experienced the fear of being "dominated" by naughty children on the high-speed rail, which makes people "stay away".
Passers-by are wary, so why don’t parents know? In reality, except for a few parents who "bring their children in a showy way", most parents actually mind being treated as parents of "naughty children". However, it is not easy to get the "mythical beast" to sit on the seat obediently. Especially young children, who are still in the exploratory stage, mostly have difficulty concentrating for long periods of time and have difficulty controlling their emotions. For this reason, many parents can only take their children to the aisle connecting the carriages to "discharge". However, not only are people coming and going in the aisle, but it is also shaky, and it also poses certain safety risks when used for "walking children." Moreover, when the "mythical beast" gets tired of playing with it, it is still possible to make a noise in the aisle. In the end, it may still be painful for the children, tired of the parents, and annoying to everyone.
Having said so much, it is not difficult to understand why the "baby-walking cabin" of this high-speed rail is so popular - it not only allows the "mythical beasts" to have a place to play in peace of mind, but also "helps" parents who take their children out. Improving the ride experience of other passengers is a heart-warming measure worth promoting.
In recent years, there has been heated discussion on the Internet about whether fixed carriages for children should be set up. One of the core points of debate is the issue of resource allocation, especially during the special period of Spring Festival travel. "One-size-fits-all" designating a part of the carriage resources exclusively for children's carriages will inevitably make people feel that they are being treated differently and is a waste of passenger transportation resources. This time, the "baby-walking cabin" of the high-speed rail provides another idea for solving the problem - not a rigid division, but a temporary transformation and clever use of the existing space (dining car compartment). Railway departments in various regions can learn from this and provide corresponding services based on their own conditions.
In the final analysis, the so-called humanized service means looking at problems and solving needs from the other party's perspective. As netizens commented, this "baby-walking cabin" responded to the demands of "passengers big and small" precisely because the staff used a warm and operable method.
In fact, it is not just the railway, but also in the many "roads home", we might as well have more of this kind of empathy, and provide more refined services within our capabilities, so that tourists returning home can be surprised and warmed. (Guangzhou Daily Chen Wenjie)