As 3.15 approached, a reporter from Guangzhou Daily received complaints from many users that the delivery time after purchasing a new car was delayed again and again. There have been major changes from previous delivery commitments.
What's more, the compensation plans provided by car companies are also exaggerated, and the price is quite different from the actual market situation, which damages their own interests.
Text/Guangzhou Daily all-media reporter Deng Li
Figure/Visual China
1
The car booking rights have been modified without permission?
the owner said
"I paid 5,000 yuan last July to order a Jikrypton 001. At that time, Jikrypton advertised that the life-long warranty rights of the entire series of Jikrypton 001 can be locked when ordered, and there is no lock-up time. During the unlocked period, you can switch all Jikrypton 001 version and licensee.” Mr. Yang told the reporter, “However, when the vehicle was about to be delivered in January this year, it was found that the manufacturer did not contact us, and only made an announcement through the APP, forcing users who had placed an order but not scheduled production to report on January 6. Before 9:00, choose one of the two, or lock the order and keep the 2022 configuration; if you don’t lock the order, you can only choose the 2023 version and lose the above benefits.”
According to a number of car owners who told the reporter, all the backstage car purchase agreements for car owners who have placed an order have been revised by Jikrypton so that the car owner must unconditionally agree to any policies and announcements issued by Jikrypton.
In this regard, the car owner believes that "Ji Krypton unilaterally breached the contract and committed sales fraud."
business says
In the face of the recent controversy over changes in order rights reported by car owners, Jikr Auto responded that the statements about Jikr 001's "false publicity and order fraud" did not match the objective facts.
Some terms of car purchase agreements in different periods will indeed undergo targeted changes, and consumers in different periods will also sign car purchase agreements in corresponding periods, which is a normal business practice in the industry.
The company "always strictly abides by the car purchase agreement signed with consumers, and there is no unilateral private modification of the signed car purchase agreement, which maliciously damages the rights and interests of consumers." Jikrypton also pointed out that some of the complaints were hoarding a large number of orders before The "car frying" of scalpers.
2
The value of the compensation plan is overstated
the owner said
"The extended warranty is said to be worth more than 20,000 yuan. In fact, the in-store price is only 8,000 yuan when buying a car, and the conditions for using the extended warranty content are relatively strict. For example, when the points are consumed in the mall, the user must pay a certain amount of cash. + points' can be used." Mr. Fang told reporters that he was very dissatisfied with the brand's follow-up compensation plan without sincerity after he encountered a sharp price cut in a short period of time.
"The Wenjie M5 I bought was released in September last year. The first batch of car owners picked up the car at the end of October. I picked up the car in November. Not long after I picked up the car, the manufacturer announced a price cut of 30,000 yuan, deducting last year's national subsidy. In fact, it was reduced by 40,000 yuan." Mr. Fang said that the price reduction is understandable, and the manufacturer also promptly provided car owners with "points + extended warranty" compensation. The timely measures are worthy of recognition, but the compensation plan cannot withstand scrutiny.
According to the promotional copy of Wenjie’s price reduction, the estimated value of the extended warranty is 21,000 yuan, and the value of the 120,000 bonus points is also equivalent to 12,000 yuan. The “value” provided to the delivered customers is equivalent to this drop.
business says
Regarding the "exaggerated and false publicity" of the compensation plan by many car owners, a relevant person from Sailisi Automobile, the responsible party of the Wenjie brand, pointed out that there is no "fictitious" situation of extended warranty and point value.
At the same time, Sailisi Automobile Customer Service said: Xilisi attaches great importance to user feedback and has arranged personnel to deal with related issues.
Take the case
With the withdrawal of the "National Subsidy" for new energy, many new energy brands including Jikrypton and Wenjie have launched preferential policies for price protection.
Industry experts said that it is necessary to communicate patiently with users and formulate reasonable transition measures.
Liang Zheng, a lawyer at Guangdong Xinchang Law Firm, said that the advertising law applies to car companies that directly or indirectly introduce the products or services they sell through online platforms or press conferences.
Improper promotion of related product rights is suspected of violating advertising laws.
When faced with complaints and reports from peers or consumers, the market supervision department initiates investigation procedures for the above-mentioned propaganda.
3
Hybrid cars also have "false battery life"?
the owner said
"The actual fuel consumption and battery life of this car are seriously false. The public fuel consumption is 5 liters of gasoline per 100 kilometers. The actual fuel consumption of car users is as high as 9 liters of gasoline." Mr. Liu is the owner of the 2022 Tiggo 8 PLUS Kunpeng e+ , he told reporters that the manufacturer publicized the car's pure electric range of 100 kilometers and a comprehensive range of 1,000 kilometers (the working conditions were not specified).
However, in the group of car enthusiasts, car owners reported that the actual battery life of the car is not ideal.
"We strongly invited 4S staff to test it in February, and the result is the same. The pure electric battery life is only about 60 kilometers, and the actual comprehensive battery life is only about 600 kilometers." Mr. Liu also pointed out that although the battery capacity of this car is indicated 19.27 degrees, but the maximum charging capacity and usage during actual use are only about 15 degrees. The fuel tank parameter of this car is 45L, and the maximum refueling capacity during actual use is only 41L. All indicators have shrunk greatly.
business says
Regarding this matter, the reporter tried to contact Chery's customer service and the relevant person in charge of the company, and the reply was: "Our company attaches great importance to it and has contacted the customer in time to invite the station to deal with it. We will actively investigate and deal with specific vehicle problems, and continue to do a good job. Tracking service for related vehicles.” It is reported that there have been many similar complaints about this car on multiple platforms.
As of press time, Mr. Liu once again fed back to the reporter that he and the car dealer are still in deadlocked negotiations, and the compensation has not been unified.
He hopes that the manufacturer can give a more sincere solution.
Take the case
The battery life of pure electric vehicles has shrunk. Unexpectedly, with the development of battery technology, similar situations have begun to appear in the hot hybrid models in the past two years.
In recent years, self-owned brands have made bold breakthroughs in hybrid technology, and a variety of domestic hybrid vehicles including Tiggo 8 PLUS Kunpeng e+ have also been launched one after another. Those welcome.
At the same time, many car companies will specifically promote their cruising range when driven by pure electric power to create an advanced technology that can greatly reduce the cost of daily commuting.
According to incomplete statistics, the current hybrid models on the market can range from 80 kilometers to more than 200 kilometers under pure electric drive.
However, the "detour" that pure electric vehicles have traveled has reappeared on hybrid vehicles.
I really hope that the manufacturers can grow up and be more "truthful".
reporter observation
Exaggerated propaganda does exist and needs to be strengthened and rectified
In the above case, the reporter's investigation found that the price of the auto market has changed frequently recently, and the adjustment of official prices and car purchase rights is very common.
On this basis, it has been exposed that some car companies are keen to configure new car stacks, which are more luxurious, raise prices, and use exaggerated and false marketing to attract consumers.
For example, the pure electric battery life of Chery hybrid models, the reporter followed the owner's actual measurement and found that the "false standard" is more obvious, and the comprehensive fuel consumption is not as low as advertised.
Another example is the issue of Jikrypton and Wenjie about the rights and interests of car purchases, which has occurred in many brands. Not only the terms are "changed day and night", but the so-called "value" is also "discussed" by car companies, and car owners often can only passively accept it.
Gu Zhijun, a senior auto industry analyst, believes that at the moment when new auto companies are entering the auto industry, it is necessary to strengthen the regulation and rectification of the industry.
"Building a strong auto country needs to advocate the spirit of hard work, encourage technological self-reliance and technological innovation, reduce excessive marketing, and deliberately mislead consumers." Sensational or exaggerated publicity will make consumers feel dissatisfied after feeling the obvious gap, and then The resulting complaints and rights protection will eventually affect the brand's reputation and consume consumers' confidence.