The training institution closed down and the trainees encountered difficulty in refunding fees. Industry insiders appealed——

Training funds should have "third-party supervision"

　　"I wanted to enroll in a class to improve my education, but before I could study, the institution closed down and ran away. I couldn't log in to the learning platform, and I couldn't find the contact person." Recently, some netizens said that they encountered difficulties in refunding fees from training institutions.

Many industry insiders called for the training fees of various training institutions to be supervised urgently, and a third-party fund supervision platform urgently needs to be established.

break the news

The training institution is gone

　　Recently, a number of netizens posted on the complaint platform that they signed up for the online courses of Beijing Xuehui Network Technology Co., Ltd.

　　Netizen Xiaofei (pseudonym) spent more than 3,000 yuan in November 2021 to sign up for the "self-examination-Chinese language and literature-college-VIP guarantee class" on Xuehui.com. Because the learning platform could not log in, she asked the teacher of the institution, but was told that "the institution closed down. , no longer working there, unable to refund money".

Xiaofei said that some time ago, the teacher was still posting news about recruiting students in Moments, but now the teacher's platform personal account has also been cancelled.

　　Another student, Xiaohong (pseudonym), signed up for the self-examination undergraduate course of Xuehui.com in July 2022, and paid a total of 6,980 yuan.

But now I find that the app cannot be opened, the person in charge cannot be contacted, and the customer service cannot find anyone.

"As soon as I learned about it, I found out that this company has closed down and ran away. I will sign up for the exam soon, and I don't know what to do now. My appeal is that I must refund!"

　　A Beijing Youth Daily reporter noticed that there were 9,972 complaint records involving Xuehui.com on the Black Cat complaint platform, with amounts ranging from 3,000 yuan to 12,000 yuan.

follow up

The company has no property to enforce

　　On February 1 this year, the content of an enforcement ruling issued by the Beijing Daxing Court showed that there was an education and training contract dispute between Ms. Chen from Zhejiang and Xuehui.com. The training fee of 4587 yuan has not been refunded.

Ms. Chen applied to the court for enforcement, but after review and verification by the court, Xuehui.com had no property available for enforcement.

　　A reporter from Beiqing Daily tried to call the agency's public office phone number, but all showed empty numbers.

　　Xuehui.com's official website page only displays an announcement, which shows that Xuehui.com will cease operations on January 12, 2023.

The company has started bankruptcy liquidation and has also reported to the competent authority.

　　The announcement mentioned that it will ensure that the learning rights of all registered students will continue to be protected, and continue to complete the delivery of subsequent courses for the students. The courses for the April 2023 exam period are already being updated.

The server is currently being updated and maintained, resulting in the inability to log in to the App and website.

Courses will continue to be offered on 6 February 2023.

However, judging from the more than 30 student complaints on the black cat complaint platform since February 7, the institution has not resumed the course content, and the APP is still unable to log in.

Many students also said that at present, their online courseware still cannot be learned, and the customer service calls cannot be reached.

　　According to an enterprise survey, Xuehui.com has been listed as the person subject to enforcement 91 times, with a cumulative total of 6.009 million yuan in executions and 674 restrictions on high consumption. On December 1, 2022, Xuehui.com Inc. Violated the property reporting system and was listed as a dishonest person subject to enforcement. On January 6, 2023, because the registered residence or business place could not be contacted, the institution was included in the abnormal business list by the market supervision department.

progress

Someone was drawn into a scam group because of the rush to refund

　　A reporter from Beiqing Daily noticed that when many people were worrying about the difficulty of refunding fees, multiple versions of the "Xuehui.com Refund Announcement" pictures began to circulate on the Internet, all of which mentioned that they were "the only official" and "the only designation". Refund channel.

However, the published URLs, QQ contact information, and payment times vary.

　　Many students said that they did not receive the refund, but they often received fraudulent refund text messages and phone calls from strange numbers. Refund group, but I don’t know what courses and fees I applied for.” Someone also posted a special post to remind, “Anyone who says that he has refunded the fee, or can help refund the fee, but only informs you through private messages, or joins the group to get a refund , are basically liars.”

　　In June 2022, the Fujian Qingliu County Public Security Bureau issued a police report stating that such refund information is fraud.

According to the report, Ms. Huang, a resident of Longjin Town, called the police and said that she received a strange text message saying: Add the QQ group "Xuehuiwang docking group" in the text message, scan the WeChat QR code in the group to add "customer service", download "Ping An Securities "software, log in to the "Ping An Securities Wealth Management Contract Platform", and you can apply for Xuehui.com refunds.

However, the refund of the tuition fee needs to be transferred first, and then the "customer service" asked Huang to continue the transfer on the grounds of operating errors and needing to make a repair order.

Ms. Huang made 5 transfers successively, and was defrauded of 84,000 yuan in total.

　　In response to such scams, Xuehui.com stated that its after-sales service issues were directly followed up and dealt with by the Xuehui.com Student Service Center, and never entrusted any third-party organization or individual to operate.

suggestion

Strengthen the third-party supervision system "special purpose of special funds"

　　"I think the problem of difficult refunds is due to the inadequate supervision of relevant fund accounts and the failure to implement relevant laws and regulations." Wang Peng, a researcher at the Beijing Academy of Social Sciences, said that the cost of reusable online course resources is relatively low, and training institutions are still in advance. After collecting this large amount of related prepaid fees, this part of the money does not mean that it can be called at will.

According to Wang Peng's analysis, from the perspective of the operation and operation of businesses and institutions, once insolvency or operating difficulties occur, institutions will maliciously transfer funds in various ways.

Even with the relevant court judgments, consumers still cannot get the money.

　　Wang Peng pointed out that a special account should be set up and under the supervision of a professional financial department or regulatory department; the corresponding informatization level should also be improved. Once an account problem is discovered, an early warning will be issued to stop it. Increase the intensity of relevant penalties and form a warning effect.

In addition, merchants themselves must also undertake social responsibilities, and they cannot just do one-off deals.

　　Tao Huakun, former deputy director of Hangzhou Yuhang Institute of Educational Sciences, pointed out that education and training institutions must have a business license issued by the industry and commerce department, a school license issued by the education department, and training funds must have a "third-party supervision" agency platform. Can run a school.

Tao Huakun also believes that a "third-party fund supervision platform" should be established: master the capital layout and optimization of training institutions; dynamically supervise training business; trainees and training institutions two-way excellence mechanism to achieve a win-win situation.

The supervision platform should be improved and optimized from the value orientation of training institutions to the review mechanism, and form a accountability mechanism with clear responsibilities, clear procedures, and a standardized order.

　　Yuan Shuai, executive vice president of the Institute of Agricultural, Cultural and Tourism Industry Revitalization, said that in order to prevent institutions from fleeing with funds and poor management, it is necessary for multiple parties to work together to regulate the healthy development of the industry.

　　First of all, when consumers choose an educational institution, they must keep their eyes open, check the operation of the institution, put the awareness of protection first, and check whether the institution has relevant qualifications before signing up to avoid prepaying long-term tuition fees.

　　Secondly, relevant departments must do a good job in policy management of the use of funds for educational institutions, strengthen the third-party supervision system, and guide banks and other financial institutions to intervene to form "special funds for special management and special purposes."

　　In addition, educational institutions and enterprises themselves should strengthen their management, improve their anti-risk capabilities and awareness of prevention and control, and strengthen their awareness of industry self-discipline. They should improve the overall service quality and guarantee, and seek their own development in healthy market competition.

(Song Xia, reporter from Beijing Youth Daily)