In response to problems such as employees illegally browsing customer information of competitors owned by a subsidiary, Kansai Electric Power announced that it will refrain from some sales activities until the end of April, giving priority to training and education. bottom.
Kansai Electric Power said that over the three years until December last year, more than 1,600 employees illegally browsed approximately 150,000 customer information of competitors owned by its subsidiary, Kansai Electric Power Transmission and Distribution, and used some of it for sales activities. On the 21st of this month, the Ministry of Economy, Trade and Industry issued an emergency instruction requesting legal compliance.
In response to these problems, Kansai Electric Power announced that it will refrain from some sales activities such as TV commercials and direct mail from the 24th to the end of April.
During this time, we will give top priority to inspections of operations and training and education to re-ensure compliance with laws and regulations, while responding to requests for contract changes and inquiries from customers as usual.
In addition, the Emergency Response Headquarters, which is investigating this problem, will increase the number of staff from 130 to 40.
On the other hand, it was also revealed that two employees of Kansai Electric Power had illegally accessed the renewable energy system managed by the government by obtaining an ID and password from a subsidiary employee. I reported to the Ministry.
Kansai Electric Power President Nozomu Mori held a press conference and apologized, saying that he would take responsibility for these problems and would return 50% of his compensation for half a year, saying, "I deeply apologize again."