A few days ago, Ms. Liu, a tourist, accidentally dropped her mobile phone into a 700-meter-deep canyon stream while visiting the Guyao Village scenic spot in Yaogu Mountain, Xianning, Hubei.
Since there are a lot of important information on the mobile phone, if it is lost, it will bring huge losses to her. Ms. Liu asked the scenic spot for help with the attitude of giving it a try.
The staff of the scenic spot transferred the water pump and generator, and after 8 hours of unremitting efforts, they finally found the mobile phone for Ms. Liu.
In terms of responsibility, as some netizens said, "The fact that I lost my mobile phone has nothing to do with the scenic spot", so the scenic spot originally had no responsibility and obligation to help Ms. Liu find and salvage her mobile phone.
After all, pumping water for 8 hours also requires cost.
Even if, as the relevant parties say, "there is no cost for salvaging mobile phones", strictly speaking, tourists have the obligation to protect their own property from infringement. If the mobile phone falls into the water due to their own problems, they should bear the consequences themselves.
As a result, many people suspect that the tourists involved have special identities, so the scenic spot gives them special care.
It is not a bad thing to have doubts and disputes, and it helps to explain the facts and reasons clearly.
The scenic canyon pumped water for 8 hours to help tourists find mobile phones, and did not ask tourists to pay. This should be comprehensively researched and systematically analyzed to avoid falling into the mindset of completely calculating "economic accounts".
It is true that you are responsible for your own lost things, and the scenic spot can also use this as a reason to refuse tourists' help, but the scenic spot considers "tourists first, service first, and everything is worth doing for the tourist scenic spot". This is not a false statement, but It is the service concept that the scenic spot should pursue and practice, and it is also the travel experience that every tourist most hopes to obtain.
The most attractive part of a scenic spot, in addition to the unique scenery and cultural environment, is that it can provide public services that make guests feel at home, so that tourists can truly receive "God-like treatment".
A mobile phone may not be very valuable, but the information inside is very important to individuals.
In the face of tourists asking for help, whether the scenic spot responds positively and takes measures to help, or responds indifferently, different choices will have different results.
If the role is changed and you put yourself in the position of a tourist, I believe everyone will give praise and thanks for the practice of the scenic spot.
Just like a traveler who violates the regulations and gets lost or encounters danger, although there are relevant legal regulations and risk warnings, relevant parties such as scenic spots and nature reserves are not responsible for the losses of travel friends, but when rescue is needed, the relevant parties will still be in line Based on the principle of "life first", we will do our best to rescue donkey friends.
A mobile phone carries the extension of the service concept and public responsibility, and is also a concrete manifestation of safeguarding the consumption interests and personal rights of tourists, and is an inevitable requirement for risk prevention in scenic spots.
The so-called professionals do professional things, and the loss of personal property such as mobile phones is of course a "private matter" rather than a "public responsibility", but it is the natural responsibility of the scenic spot to avoid and prevent personal safety risks.
Based on the importance of the data in the mobile phone, tourists would have great safety risks if they salvaged the 700-meter canyon by themselves. Once they slipped into the water and caused casualties, it would be difficult for the scenic spot to get rid of the relationship.
It is better to help tourists solve the real needs of danger and danger. It can not only eliminate the risk from the source, but also improve consumer satisfaction, continuously optimize the social image of the scenic spot, and win a better market reputation.
Coincidentally, a video titled "Sanitation Workers in Emei Mountain Scenic Area Helping Tourists Pick Up Mobile Phones" has been circulated on the Internet recently.
Although sanitation workers have no safety measures to help pick up mobile phones, it is still touching to climb over the guardrail and go down to the cliff to help tourists pick up mobile phones. This situation is similar to the scenic spot pumping water for 8 hours to pick up mobile phones for tourists. .
At present, the tourism market has entered the post-epidemic era, and the revival of the tourism industry has become an urgent need for the entire industry, and it is also a critical moment for various scenic spots to survive and develop.
Improving the favorability and reputation of the scenic spot is inseparable from the touch brought by the beauty of details, so that tourists can have a more comfortable sense of security and gain, so that the scenic spot can become a tourist destination that everyone yearns for.