Spicy fried snails
3.8 catties, 168 yuan/catties, 638 yuan
Grouper grouper
3.1 catties, 168 yuan/catties, 520 yuan
Horseshoe snail
3.5 catties, 68 yuan/catties, 238 yuan
Spicy Fried Concubine Whelk
3.7 catties, 48 yuan/catties, 177 yuan
On January 28, the Beihai Municipal Market Supervision Bureau released the results of the investigation in response to the "4 dishes costing 1,500 yuan" incident.
Beihai City Market Supervision Bureau and other relevant departments have ordered the store involved to suspend business for rectification, rectify within a time limit and file a case for punishment.
The store said it would apologize to the consumer and issue a refund.
The owner recommends 4 types of seafood on site
And quickly weighed and slaughtered in person
According to the Guangxi Beihai Market Supervision Bureau, on January 25, Douyin netizens released a video with an accompanying text saying: "4 dishes cost 1,500 yuan" while eating and drinking in Beihai City.
After paying attention to the incident, Beihai City attached great importance to it and immediately organized law enforcement personnel to investigate and deal with it.
After contacting the consumer himself, his group of 4 people visited a park in Beihai City on the evening of January 24, 2023, and were introduced by a taxi driver to the "Qiaogang Fishing Village Food" restaurant for dinner. In the case of seafood and the lack of understanding of seafood, the owner recommended 4 types of seafood on the spot and quickly weighed and slaughtered them face to face. The order was signed by the consumer himself for confirmation.
The 4 seafood dishes totaled 1,573 yuan, plus the rice and paper towels cost 14 yuan. The actual consumption totaled 1,587 yuan, and the store received 1,500 yuan.
After investigation, the store has obtained legal qualifications such as the "Business License" and "Food Business License", and the name of the certificate is "Overseas Chinese Harbor Seafood Processing City, Yinhai District, Beihai City".
The electronic scale used in the store has passed the inspection and is valid until January 12, 2024. The electronic scale was tested on-site, and the results showed that the scale met the requirements of relevant specifications.
All the seafood products in the seafood pool of the store are clearly marked with prices. The prices of the 4 seafood dishes ordered by consumers on the menu are consistent with those marked in the seafood pool. The price of seafood products such as groupers is relatively high, and some seafood products are shelled and shrunk after processing, and the edible part is less, please choose carefully and consume rationally.” After comparing the prices with many restaurants of the same level in the city, the price of the store is basically the same. It is in line with the consumption price of seafood catering during the Spring Festival; compared with the price of the seafood market in Beihai City on that day, the prices of the four types of seafood products in the store after processing and cooking are within a reasonable range.
In response to consumers' doubts about the insufficient portion of the 4 seafood dishes after cooking, in order to ensure the authenticity of the verification, law enforcement officers weighed one by one according to the weight marked on the menu and restored the cooked dishes. After comparison, no seafood was found to be out of package, adulterated, etc. Behavior.
Among them: grouper grouper weighs about 3.1 catties, and after cooking, it is basically the same size as the picture displayed by consumers; one oil snail weighs about 3.8 catties, after shelling, slicing, and stir-frying, the edible part of the snail shrinks significantly after shelling and processing After careful comparison, the weight is basically the same as the size of the pictures displayed by consumers; the horseshoe snails are 3.5 catties and the concubine snails are 3.7 catties.
Stores exist to pay drivers kickbacks to attract customers
Issues such as ordering side dishes were not fully communicated
After investigation, the store had problems such as paying taxi drivers kickbacks to attract customers, ordering side dishes in a hurry without fully communicating with consumers, and some seafood was slightly less after cooking.
Beihai City Market Supervision Bureau and other relevant departments have ordered the store to suspend business for rectification, rectify within a time limit and file a case for punishment.
The store said it would apologize to the consumer and issue a refund.
For the taxi driver involved, the relevant departments have ordered the taxi company to interview him, fine him and suspend operation for a limited time.
Before the long Spring Festival holiday, in view of the recovery of the tourism market and the substantial increase in tourists this year, Beihai City carried out special rectification on the regulation of consumption in the tourism market, especially the possible disputes over consumption of seafood catering, and interviewed and reminded all seafood catering enterprises in the city. Sign the "Integrity Management Commitment Letter" one by one; for business operators who have been reported for bullying and slaughtering customers, once verified, they will be severely punished in accordance with laws and regulations.
Recently, the transportation department interviewed the taxi companies in Beihai City, and the taxi companies signed a letter of commitment with the drivers, strictly prohibiting inducing consumers to deceive customers, and strengthening the management of the taxi industry.
Beihai City will further intensify the rectification of the tourism consumption market, zero tolerance for bullying and slaughtering customers, and seriously investigate and deal with all kinds of behaviors that infringe on the legitimate rights and interests of consumers, and will never tolerate them.
A very few unscrupulous operators will never be allowed to disrupt the order of the Beihai tourism market, damage the good reputation of the majority of law-abiding businesses, and do their best to maintain the image of the city.
Hot searches on the issue of "slaughter"
Regulatory authorities across the country responded quickly
With the fermentation of the "slaughtered" video, some netizens came forward to share their experience of being slaughtered in Beihai City. Among them, some netizens said that they just asked the owner of the seafood stall what kind of fish it was, and the boss threw the fish to death without saying a word , And said that it has been dealt with, it is not possible to buy, it is suspected of strong buying and strong selling.
Based on this, netizens also summed up a travel suggestion, "You can't just point to the fish in the scenic spot market."
A reporter from the Beijing Youth Daily learned that apart from Beihai, Xi'an also had complaints about the price of scenic spots during the Spring Festival holiday.
First, on January 25, a video of tourists complaining about a noodle restaurant in Xi’an selling 6 sticks of noodles for 20 yuan attracted attention and became a hot search. Later, a female tourist from Henan revealed that she spent 58 yuan to buy it in a noodle restaurant outside a well-known scenic spot in Xi’an. The stewed dish was full of Chinese cabbage and no meat at all.
In the tourist resort of Sanya, some tourists also reported that 6 Pippi shrimps cost more than 700 yuan; 500 yuan seafood requires 400 yuan processing fee; a catty of grouper costs 1,000 yuan... In "6 noodles 20 yuan" After questioning the "slaughter", the Xi'an market supervision department responded the fastest.
On January 26, the staff of the Market Supervision Office in the jurisdiction where the incident occurred said that the portion of noodles was indeed insufficient, and they have urged the noodle restaurant to rectify, increase the portion of oil-splashed noodles by 50%, clearly mark the price, and improve the service quality of service personnel.
The staff said that they have found the tourists involved and asked the noodle shop to refund them, and also welcome tourists who come to Huimin Street to complain about the irregular behavior of the merchants.
The "58 yuan stewed vegetables without meat" restaurant also suspended operations in accordance with the requirements of the regulatory authorities, and the local regulatory authorities are still investigating and handling the matter.
Some netizens questioned the store
Using "information gap" to slaughter customers
Some netizens analyzed that in the incident in Beihai City, the store colluded with the taxi to solicit customers, and used the information advantage of "locals" in the process of ordering side dishes to mislead consumers.
On the surface, it seems to be watertight, but in fact, it does not really respect consumers' right to know and right to choose.
This is also a more common type of "slaughtering" nowadays. It looks legal and compliant, but in fact every link is playing with "poor information", and the actual feeling for consumers is that "every step is a pit".
CCTV commented on the issue of "slaughtering customers", saying whether tourists in the Internet age are "happy" or "disgusted", and whether they leave "likes" or "bad comments", the spread is farther.
There are always some stores who think it is a "one-shot deal" and don't plan to do repeat business.
Tourism should be done as an industry and cannot be so short-sighted.
Text/Reporter Li Tiezhu Zhang Xin
Coordinator/Sun Huili Chi Haibo
Beijing Youth Daily