Kansai Electric Power conducted an internal investigation after employees illegally viewed the customer information of competitors owned by a subsidiary, and from September last year to last month, more than 14,000 information was accessed. made it clear.
In some cases, they were browsing for sales activities.
In order to ensure a fair competitive environment between businesses, the Electricity Business Act requires that customer information cannot be viewed even within the group. was browsing customer information for
For this reason, Kansai Electric Power and its subsidiary, Kansai Transmission and Distribution, investigated the actual situation and reported the results to the Ministry of Economy, Trade and Industry on the 13th.
According to it, from September last year to last month, a total of 730 employees of Kansai Electric Power's retail department and contractors accessed 14,657 pieces of information.
Most of the respondents answered that the purpose was to check the contract status and respond to inquiries from customers, while some answered that it was used for sales activities for all-electric homes.
Furthermore, about 40% of the Kansai Electric Power employees who viewed it were aware that it could be legally problematic.
In addition to the lack of awareness of compliance, both companies said that the cause was the lack of appropriate system repairs, and they will thoroughly prevent recurrence.