[Explanation] On January 7, the 40-day 2023 Spring Festival Transport kicked off.

On the same day, the reporter visited the Haikou airport and port on the spot to investigate the situation of passenger travel protection during the Spring Festival travel season.

　　[Explanation] The reporter saw at the Haikou New Seaport Wharf that the number of tourists on the first day of the Spring Festival Transport has increased significantly compared to before, and the staff are on duty in various areas of the port to provide services for passengers.

The relevant person in charge of Haikou New Seaport Terminal said in an interview that in order to ensure the travel of passengers, the port will increase its transport capacity, increase the number of emergency personnel on duty, and improve the efficiency of each checkpoint. In cooperation with relevant departments, it will launch heart-warming services such as giving ginger tea.

　　[Same period] Cai Shaojia, deputy manager of the security department of Haikou Xinhai Ferry Terminal Co., Ltd.

　　In terms of service guarantee at our port during the Spring Festival travel season, we have increased the number of emergency duty personnel in our port area, and all berths in the two port areas have been put into use. Then we have increased the efficiency of each ticket gate, enhanced the passage efficiency of each checkpoint, and increased the number of volunteers. Volunteers and other service guarantee personnel are also actively coordinating with the traffic police department, maintaining traffic guidance around our port area, and strengthening ties with maritime, meteorological and other departments.

　　[Concurrent] Meng Wenju, Secretary of the Youth League Branch of Haikou Maritime Safety Administration

　　For special key groups, we provide one-stop services of (ticket) shopping guide and (passenger) guide. In addition, we have set up a free ginger tea gift point in the waiting area to give heart-warming ginger tea to the returning passengers waiting for the ship to drive away the cold. Let the passengers warm their hearts and stomachs.

In addition, we have also carefully prepared the Spring Festival gift packs for the Spring Festival travel season, which include Spring Festival couplets, disinfectant alcohol, etc.

　　[Explanation] In order to ensure that special passengers such as the elderly, the weak, the sick, and the disabled travel during the Spring Festival, Haikou Meilan International Airport has upgraded relevant facilities, purchased self-service wheelchairs, innovatively launched handover sheets for blind passengers, and produced sign language videos to assist deaf passengers to board the plane. Provide considerate service on the way home.

　　[Same period] Yao Ying, deputy manager of the Service Guarantee Center of the Ground Service Department of Haikou Meilan International Airport

　　We also thoughtfully innovated our handover list and made a blind version of a handover list.

The content of the handover form for the blind is also flight information, and there are some statements that the blind (passenger) needs to know. Then, the blind passenger can know some of the service items in our special passenger handover form by touching our handover form. , and then we can communicate with him to assist him to complete the content in the handover form.

Secondly, it is also aimed at deaf-mute passengers, and then we also made sign language videos for boarding, hoping to warm our special people through our measures.

　　[Explanation] A series of innovative and considerate service measures launched by the airport have made many passengers feel warm.

　　[Concurrent] Passenger Mr. Fu

　　Very personable and very helpful to me.

I suddenly had a herniated disc in my waist, and then I was able to walk slowly with crutches (cane), which was very inconvenient, because there was still a section to go through the security check when entering the (terminal building), and it might be difficult to walk through the corridor bridge. I think this service is very good.

　　Chen Yingqing, Fu Yuqun, Li Yufan reported from Haikou

Responsible editor: [Li Yan]