[Live sound] (Hey) Has your list been released?
(Yes, yes, out, out) Oh, well, then you hurry up and deliver it, and then give the customer a call.
[Explanation] On September 2, at the Ele.me Dias Shuangliuguang Power Station in Chengdu, Yang Xudong, a 22-year-old delivery boy, was busy with background scheduling.
In order to better carry out the epidemic prevention and control work, Chengdu will carry out nucleic acid testing for all employees in the city from September 1 to September 4. From 18:00 on September 1, all residents will stay at home in principle.
Busy streets have become quieter and traffic has been drastically reduced.
Due to the significant increase in the number of orders, Yang Xudong has been living at the site for the past few days in order to facilitate his work. In addition to the daily delivery work, he is also responsible for the scheduling work in the background.
[Concurrent] Takeaway brother Yang Xudong
Because the orders in the supermarket have increased significantly, the merchants have slowed delivery, and then the riders have more orders overtime, and then our work in the background scheduling is also more difficult, because the main thing is to make calls with every cyclist and every customer needs to be contacted , and then we basically make hundreds of calls in the background every day.
[Explanation] In the past few days, many of Yang Xudong's colleagues have been sticking to the front line of epidemic prevention and control like him, ensuring the distribution of food, medicine and other necessities of life.
Ele.me Dias Shuangliuguang Station Director Liu Wenxue introduced that the station is currently responsible for three areas: High-tech Zone, Shuangliu District, and Tianfu New District, with a total of 86 riders.
Every day, they require riders to ensure the timely and safe delivery of residents' living materials through strict disinfection and "contactless delivery".
[Concurrent] Are you hungry? Dias Shuangliuguang Station Director Liu Wenxue
On our side, check the nucleic acid report of the riders every morning, measure their body temperature, and sterilize their meal box vehicles.
The second is to ensure our "contactless delivery" to ensure some of the safety of our customers, and then we require riders to maintain a distance of one meter when the merchant picks up the meal.
We have also set up a temporary communication group with supermarkets in the past few days to ensure that these orders can be dispatched in time and delivered to customers.
[Explanation] At 11 am, after finishing the scheduling work, Yang Xudong was ready to start another day of delivery work.
Soon, orders came one after another.
Taking orders, picking up goods, and delivering goods, Yang Xudong has been shuttling in the streets and alleys.
Because it was raining that day, Yang Xudong suddenly received a new overtime order after completing the delivery of the previous order.
After taking the order, Yang Xudong first called the customer to explain the reason.
[Live sound] Hello, hello, hello ma'am, here is the Ele.me rider, and just now our last rider accidentally fell on the road, and then this order was delivered to me just now, and I saw that it was timed out , so I'll give you a call. Could you please wait a little more for two minutes?
(Oh, okay, okay, okay, okay) okay, okay, I'll send it to you right away, okay, bye.
[Concurrent] Takeaway brother Yang Xudong
Most customers will understand us, because everyone knows that delivery is difficult if it rains, so most customers will understand us, and they will say thank you, hard work, and remind us to pay attention to safety.
[Explanation] In the past two days, Yang Xudong has delivered an average of 40 takeaways every day.
Yang Xudong said that although it was a little harder than usual, he felt honored to be able to contribute to the city during this special period.
[Concurrent] Takeaway brother Yang Xudong
Now there are many communities, office buildings and some special places that are affected by the epidemic. They can't come and go freely, and they can't come out to buy things, buy some daily necessities, and so on. Residents, and some other staff members have helped a lot, and I am still more proud, more proud, and have a sense of accomplishment.
Ho Meikun reports from Chengdu, Sichuan
Responsible editor: [Liu Xian]