The Doctolib group, a French heavyweight in making medical appointments, suspended 17 profiles on Monday and began "substantive work", after virulent criticism and a major alert aimed at the presence on the platform of naturopaths, a discipline without medical basis.
"We immediately suspended appointments for 17 profiles," Doctolib told AFP, who "undertakes substantive work" with the site's medical committee, orders and health professionals.
“Measures will be taken soon.
Several options are on the table, we are not ruling anything out,” the platform added.
Hello, given the seriousness of this report, we are immediately suspending appointments for the profiles concerned in order to carry out checks.
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— Doctolib (@doctolib) August 22, 2022
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On social networks, health professionals and patients criticize the group for allowing its users to make appointments with naturopaths, some of whom have dangerous practices, close to quackery, and sectarian aberrations.
Naturopathy is a practice that claims to maintain the body in good health through a set of “natural” methods, but which have no proven scientific or medical basis.
Doctolib's criticisms have notably targeted naturopaths claiming to be Thierry Casasnovas and Irène Grosjean, two influential personalities in the naturopath or raw food world but questioned by health professionals.
The collective L'Extracteur, committed against pseudo-medicine, thus gave the alert after having spotted a shocking video of Irène Grosjean exposing her "method" to lower fever in children.
The platform references doctors, midwives, dentists, nurses (regulated health professions), psychologists and osteopaths (holders of a diploma recognized by the State).
It also allows you to make an appointment with sophrologists, hypnotherapists, naturopaths, professions with practices without regulation, but legal.
They represent 3% of registered users on the platform.
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