It is enough to speak Mandarin in a scene suitable for Mandarin, and speak dialect in a scene suitable for dialect.
Recently, a screenshot of the chat records of a store in Guangzhou of Sushi Lang caused controversy. The content shows that the store prohibits employees from speaking Cantonese during work, and violators will be strictly dealt with.
In this regard, Guangzhou Sushilang Catering Co., Ltd. issued a statement saying that the company has never prohibited employees from communicating with guests in Cantonese, and encourages employees to communicate freely and comfortably based on their own conditions and the language habits of guests.
However, in the internal communication, because the company's employees come from different regions, it is recommended that the employees use Mandarin as the primary language for smooth communication at work.
At present, the relevant personnel have been seriously educated, and we sincerely apologize to everyone for the disputes and discomfort caused by the improper expression of internal information.
Ban employees from speaking Cantonese at work?
After the incident came to light, many netizens criticized the restaurant for being too lenient. The restaurant involved responded immediately with an apology, which is considered a mistake and can be corrected. Criticism from the outside world is undoubtedly a lesson—what language you speak is inappropriate and should not be Simply and rudely one size fits all.
Indeed, in a big city like Guangzhou, there are many migrants from all over the world who do not speak or understand Cantonese, and an atmosphere where they all speak Mandarin will of course be more friendly to them.
From the inside of the restaurant, unified language can indeed facilitate management.
However, we must also see that the language should be open, inclusive and inclusive. It should not only facilitate communication, but also reflect local characteristics. Local language and regional culture are inseparable. This is why Mandarin has been popular for so long. The reason has not disappeared.
Cantonese itself is a dialect in Guangzhou. Many locals have been familiar with it since childhood. Compared with Mandarin, Cantonese may be their first language.
Therefore, it is normal for employees to speak Cantonese when communicating in private.
As some netizens said, if you want to "do as the locals do" and open a store in the local area, you should also respect the local regional culture.
Furthermore, the strict treatment of employees based on whether they speak Mandarin or not. This kind of one-size-fits-all internal management is not squeezing the legitimate rights and interests of laborers?
Public institutions, such as government departments, schools, etc., may require unified spoken Mandarin in some occasions, but restaurants themselves are service industries, and the necessity of language unification is not sufficient. Speak Mandarin in the scene suitable for Mandarin, and in the scene suitable for dialect Speak the dialect, adapt to the situation, that's enough.
Therefore, the language should be open and tolerant, with the tolerance of all rivers, and the company management should not be willful.
Only by respecting the dialect and the wishes and legitimate rights and interests of employees can a restaurant survive and develop locally.
Chengdu Commercial Daily-Red Star News Special Commentator Xiong Zhi