Our reporter Liu Youting
"Workers Daily" (August 19, 2022 Edition 07)
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Food delivery riders have become an important employment channel for migrant workers, and have been included in the national occupational classification catalog under the name of "online delivery riders".
At the same time, they also hope to unify service assessment standards by means of professional title assessment, so as to increase opportunities for career promotion and enjoy the policy of skilled talents.
Experts believe that the evaluation of professional titles for riders is a measure to implement the reform of the national professional title system and the construction of talent teams, and it is necessary to promote the orderly and effective evaluation of professional titles at multiple levels.
On August 20, takeaway rider Peng Wenhui will participate in the country's first provincial-level online delivery staff vocational skills competition - the Guangdong Provincial Online Delivery Staff Vocational Skills Competition.
"Before the game, I was so nervous that I couldn't sleep, and I kept recalling various delivery specifications and running order skills." In the "Yangcheng Craftsman Cup" 2022 Guangzhou Online Delivery Industry Skills Competition held on July 31, He won the championship with his outstanding performance.
In 2021, there will be about 10 million takeaway riders in the country, of which more than 70% are from rural areas.
Food delivery riders have become an important employment channel for migrant workers, and have been included in the national occupational classification catalog under the name of "online delivery riders".
However, limited career development, a weak sense of belonging, and lack of social identity are common problems faced by riders.
How to unblock their career development channels and promote the evaluation of rider titles has attracted attention from all parties.
A hot discussion for the title of the rider
At the second meeting of the seventh Shenzhen CPPCC in April this year, how to protect the rights and interests of takeaway riders received the attention of the Shenzhen Municipal Committee of the Taiwan League and the Shenzhen Federation of Trade Unions.
The Shenzhen Municipal Committee of the Taiwan League suggested that the takeaway delivery staff should be given "professional titles", smooth the career promotion channel for takeaway delivery staff, and include the "delivery" type of work in the vocational and technical training catalog.
The suggestions of relevant people have expressed the voice of the takeaway riders.
"Evaluating a rider's professional title is a recognition of the rider, and it can also promote the development of the industry." Peng Wenhui, now the "Knight Commander" of Meituan Food Delivery Guangzhou Dongxiaonan Station, believes that rating a takeaway rider's professional title can make the society pay more attention and recognize it. This group can also allow the platform to have a unified service assessment standard, which undoubtedly unblocks the career development channel of riders.
"With mobile phones and electric vehicles, after downloading the platform APP and registering, you can take orders after simple training." Four years ago, due to the poor management of fast food restaurants, Peng Wenhui, born in the 1990s, chose to become a takeaway driver.
Like most people, "low threshold" is one of the reasons why Peng Wenhui chose this line, but it is also the key to "not recognized professional skills".
However, Peng Wenhui believes that there are many skills that need to be mastered in this "physical work" in the eyes of others.
Taking "delivery route design" as an example, when riders receive multiple orders of different time periods and different types, they must think about how to reasonably arrange the order delivery sequence and route, and deliver them on time while abiding by traffic rules.
Peng Wenhui said: "A good rider should not only have a professional service attitude, but also master communication skills and emergency handling capabilities."
The survey shows that the entry threshold for food delivery workers is low, and they generally only receive simple training in the early stages of entry, and it is difficult to expand their career development space.
Most of the couriers are migrant workers without social security, so it is difficult to enjoy points to enter the home.
Zuo Dihua, the head of the Meituan food delivery station in the Minzhi area of Dalian Sencheng Logistics Co., Ltd. Shenzhen Branch, told reporters that the mobility of food delivery practitioners is strong, and some "old riders" who have worked for seven or eight years have no clear career plans. They desperately want more promotion channels and room for development.
Extensive exploration of professional title assessment experience
Unifying service assessment standards by means of professional title evaluation, increasing opportunities for career promotion and enjoying the policy of skilled talents, is the expectation of Peng Wenhui and other riders, and it is also a way to promote the career development of workers in the new employment form.
At present, there have been many explorations in professional title evaluation in the field of express logistics.
In October 2019, the Beijing Postal Administration, the Human Resources and Social Security Bureau, and the Medical Insurance Bureau joined forces to add a major in express delivery engineering review.
In this regard, the Shenzhen Municipal Committee of the Taiwan League hopes to learn from Beijing's practice, unblock the career development channel of riders, and draw a career development roadmap.
In addition, it is also suggested that Shenzhen should take the lead in exploring the establishment of a home-based and recommended home-based system for takeaway delivery staff, and recommend outstanding delivery staff to participate in the election of "representative committee members" at all levels.
In this regard, Guangzhou has taken the first step by holding a skills competition.
The Guangzhou Online Delivery Industry Skills Competition, which Peng Wenhui participated in, is the first stop of the country's first provincial-level online delivery staff vocational skills competition, attracting many websites such as Meituan, Ele.me, SF Express, Dingdong Shopping, etc. A total of more than 70 riders from distribution companies and platforms participated.
The platform has also made some attempts to unblock the career promotion channel of riders.
For example, Meituan Waimai and the National Open University launched the "Riders Going to University" cooperation project to improve the educational level of riders, and provided riders with promotion channels through the "Station Master Training Program"; in December 2020, 20 Eleme Blues in Hangzhou The rider has passed the training and examination of Ali Local Life University, and successfully obtained the primary certificate for the professional skill level recognition of "online appointment delivery staff". According to this, the rider can enjoy skills such as government training subsidies, bonus points for Hangzhou points settlement, and special personal income tax deduction. personnel policy.
Promote orderly and effective job title review
"Evaluating professional titles for riders can improve the rider's sense of professional identity, broaden the space for career development, enhance the society's respect and recognition of riders, and prepare talent reserves for the industry." According to Shen Jianfeng, Dean of the Law School of China Institute of Labor Relations, professional titles It is the main symbol of the academic and technical level and professional ability of professional and technical personnel. The evaluation of professional titles for riders is a measure to implement the reform of the national professional title system and the construction of talent teams.
He Limin, chairman of the Guangzhou Online Delivery Federation of Trade Unions, said that in the long run, giving riders a professional title is of great benefit to practitioners, the industry and society. It can promote the establishment of industry standards and standardize the training of practitioners.
However, since this new format is still in the initial stage of development, it will take a process whether it is to set standards or to improve social recognition.
According to He Limin, the assessment indicators for the Guangzhou Online Delivery Industry Skills Competition come from the National Vocational Skills Standards for Online Delivery Operators.
"Skills competition is the initial stage of 'evaluating professional titles for riders'. It is necessary to establish a set of perfect assessment indicators to promote the specialization and standardization of the online booking distribution process, so as to promote the sustainable development of the entire industry." He Limin said.
Shen Jianfeng further analyzed and pointed out that to promote the orderly and effective evaluation of rider titles, the relationship between professional title evaluation and market-oriented human resources evaluation must be straightened out.
First of all, it is necessary to set scientific and reasonable evaluation standards that meet the actual needs of the work and the actual development of the industry.
The second is the actual effect of professional title evaluation, that is, let the “takeaway brother” evaluation title not only get “name”, but also get real benefits.
In addition, if the job title standard is poorly correlated with the actual job, or if the review results are not meaningful to them, the motivation to evaluate the job title will be greatly reduced.