China News Service, Urumqi, August 13 (Gou Jipeng) Yan Naimin, deputy secretary of the party group and deputy director of the Xinjiang Cultural and Tourism Department, said at a press conference on epidemic prevention and control held on the 13th that since August 2, 8 places in Xinjiang have The 20 counties and cities in the city have respectively implemented the "circuit breaker" mechanism for inter-provincial tourism, immediately suspending travel agencies and online travel companies from operating inter-provincial team tours and "air ticket + hotel" businesses in and out of the above counties and cities.

　　According to him, as of 20:00 on August 13, judging from the stranded tourists reported by various cities and cities, 2,003 tourists from Xinjiang were stranded outside Xinjiang due to the epidemic.

Mainly distributed in Yili, Turpan, Kashgar, Urumqi, Bozhou and other places.

Since the outbreak of the epidemic, while strictly implementing the epidemic prevention and control measures, the Xinjiang Cultural and Tourism Office has taken the following measures to ensure the service of stranded tourists.

　　The first is to establish a service guarantee mechanism.

The Xinjiang Cultural and Tourism Office has set up a working group to establish a responsibility system for contracting and linking. The members of the working team are responsible for linking 14 prefectures and cities in Xinjiang, focusing on the implementation of figuring out the number of stranded tourists, solving the difficulties of stranded tourists, starting a four-level linkage mechanism, and guiding Enterprises will do a good job in five key tasks, including providing services and assisting stranded tourists to return.

The staff is required to fulfill the "six musts": the situation must be clear, the complaint must be handled, the action must be fast, the implementation must be real, the information must be reported, and the service must be good.

　　The second is to start the "circuit breaker" mechanism for inter-provincial tourism.

Since August 2, in accordance with relevant requirements, Yining City, Yining County, Nileke County in Ili Prefecture, Tianshan District, Shayibake District, Daban District, Xincheng District, Shuimo Gou District, Toutunhe District, Midong District, Aksu City, Baicheng County, Kuqa City, Xinhe County in Aksu Region, Korla City and Yanqi County in Bazhou, Kashi City and Zepu County in Kashgar Region, Gaochang District, Turpan City, Bozhou 20 counties and cities in 8 prefectures and cities, including Bole City, have implemented a "circuit breaker" mechanism for inter-provincial tourism, immediately suspending travel agencies and online travel companies from operating inter-provincial team tours and "air tickets + hotels" in and out of the above counties and cities. "Business, after there are no medium and high risk areas, travel agencies and online travel companies will resume the operation of inter-provincial team travel and "air ticket + hotel" business in and out of the above counties and urban areas.

　　The third is to provide meticulous service guarantees for stranded tourists.

To assist tourists to return smoothly, the cultural and tourism departments of various cities and municipalities will count the number of inbound and outbound tourism groups, flight numbers, train schedules, hotel accommodation and other information in advance, ensure vehicle security, and coordinate with local epidemic prevention and control departments to allow them to pass to ensure the smooth return of tourists.

Since August 2, more than 92,000 tourists from outside Xinjiang have been evacuated from 15 5A-level scenic spots in Xinjiang.

The channels for consultation and complaints are unblocked, and the three-level cultural and tourism departments at the district, county, and county levels have opened up love telephones in a timely manner, provided tourists with a 24-hour on-duty tourism service hotline, actively responded to tourists’ appeals and concerns, and helped tourists coordinate and solve various difficulties.

Refund the deposit in a timely manner, and require hotels, hotels, homestays, travel agencies and other front-line services to refund the deposit unconditionally and actively explain to the tourists for the refund of tickets, tours, and hotels due to the impact of the epidemic.

Actively provide warm-hearted services, and the urban areas of epidemic-related counties in Yili, Urumqi, Turpan, Kashgar, Bazhou, Aksu, Bozhou and other places have reduced or exempted room charges for stranded tourists or offered discounts at cost prices, and arranged for cadres and volunteers to package Hotels, giving melons and fruits and other condolences and tourist souvenirs, do a good job in guaranteeing services for stranded tourists, so that the lives of stranded tourists in Xinjiang have been basically guaranteed.

It made tourists deeply feel the ruthlessness of the epidemic, and won the understanding and affirmation of many tourists.

(Finish)