China News Service, Sanya, August 8 (Reporter Wang Xiaobin) On the 7th, a news of "a family of 13 people staying in a high-end hotel in Sanya" attracted public attention. The topic of "a family of 13 staying in Sanya for 7 days will cost 180,000?" Get on the trending list of social networking sites.
On the 8th, when the reporter contacted the news party, Xu Lu (pseudonym) directly called the rumors scary.
The epidemic came suddenly
32,000 tourists stranded in hotels
Since the first case was confirmed on August 1, the epidemic caused by the Omicron variant BA.5.1.3 has spread rapidly in Sanya.
As of 24:00 on the 7th, Sanya has reported 801 confirmed cases and 409 asymptomatic infections.
Sanya announced the implementation of temporary global static management on the 6th. At that time, more than 80,000 tourists were stranded in Sanya, of which 32,000 were stranded in hotels.
For tourists staying at the hotel, Sanya requires the hotel to provide a half-price renewal service, that is, a 50% discount on the original stay price.
If tourists choose not to stay at the original hotel, they can choose other hotels in their area and stay at half price based on the lowest price announced on Ctrip's official website.
On the 6th, departure flights involving Sanya were canceled on a large scale, and more than 3,000 people were stranded at Sanya Phoenix International Airport.
Sanya City launched an emergency response plan and resettled the stranded passengers to more than ten hotels in the city in batches.
At the Mandarin Oriental, Sanya, staff are disinfecting the railings.
Photo courtesy of ginger bean
Dialogue with the parties of "Family of 13 Staying in Sanya":
There is a misunderstanding of "700 yuan per person per meal"
"It cost 180,000 yuan, it's scary!" Xu Lu told reporters on the phone on the 8th that her family of 13 were indeed vacationing in Sanya. They came to Sanya from Chengdu at the end of July and stayed at the Mandarin Oriental Hotel during the period.
The original plan was to go home on the 7th, but due to the epidemic, the check-in was changed to the 6th, and the flight was cancelled and stayed in Sanya.
Xu Lu said that the hotel did offer a half-price discount for the extended stay according to the requirements of the Sanya Municipal Government, but the "standard of 700 yuan per person per meal" was a misunderstanding.
The hotel has different restaurants, and guests can choose different standards. "It's not that we have to eat a meal of 700 yuan every day."
Xu Lu said that after the "180,000" public opinion appeared, the hotel communicated with the guests and made further adjustments in terms of room prices and catering prices.
"The epidemic in Sanya came very suddenly, and it was not easy for everyone. We also hope that together with the hotel, we will cooperate with the government's epidemic prevention policy, so that the epidemic will end soon and everyone can return to normal life together."
The hotel responds
Mandarin Oriental, Sanya is a well-known luxury resort hotel in Sanya. Before the outbreak, it was very popular, with room rates reaching thousands of yuan per night.
According to Jiang Dou, Marketing Director of Mandarin Oriental Hotel, the 700 yuan meal fee mentioned in the "180,000" public opinion is the cost of a buffet in one of the hotel's restaurants, and the guests involved have only eaten in this restaurant once. .
Jiangdou introduced that after the outbreak, the hotel fully cooperated with Sanya's epidemic prevention policy. When the half-price extended stay policy was introduced, it was settled at half the price of the previous day.
Passengers stranded at the airport are relieved to the store, and services are also provided to appease these passengers.
Jiangdou said that in order to take care of the staying guests, the hotel upgraded the original guest to a higher room type.
"The stranded guests from the airport and our original hotel guests have separate room types, and the areas are separate, and then the nucleic acid testing is also separate, and the dining and activity areas are also separate." Jiang Bean emphasized.
A letter from Mandarin Oriental, Sanya to visitors.
Photo courtesy of ginger bean
Sanya City has set up a special class for work
"The sudden epidemic has disrupted everyone's travel and caused a lot of inconvenience. We feel the same." Ye Kaizhong, deputy secretary-general of the Sanya Municipal Government, said at a press conference on the 7th that Sanya has established a deputy mayor responsible for it. The special work class is responsible for the arrangement of accommodation, nucleic acid testing, purchasing of living materials, and special services for the elderly and young for the stranded tourists, so as to smooth the communication channels between the stranded tourists and the government.
At present, Sanya requires hotels to actively cooperate with relevant government departments to provide reception services for stranded tourists, and not to drive up room prices, increase room prices in disguise, or refuse tourists to continue their stay.
Tourists will be given a half-price discount on the basis of the price of the original hotel (that is, the price that has been checked in on the 5th), and new tourists will be given a half-price discount based on the lowest price announced on Ctrip's official website, so as to provide tourists with peace of mind and peace of mind. surroundings.
"The epidemic in Sanya is sudden, and the epidemic prevention policy changes accordingly." Ye Kaizhong said that the Sanya Municipal Party Committee and Municipal Government will deeply listen to the appeals of stranded tourists, strengthen communication, coordinate resources from all parties, and make every effort to ensure the protection of stranded tourists in Sanya.
"Please understand, support and cooperate with all tourists, so that everyone can go home healthy and safe as soon as possible is our common goal."
(Finish)