China News Service, Haikou, August 7th (Wang Ziqian Ye Linjia) Hainan Provincial New Coronary Pneumonia Epidemic Prevention and Control Work Headquarters held a press conference on the afternoon of August 7th to report that in order to do a good job in serving stranded passengers, the Hainan Provincial Tourism and Culture Department Take the initiative to ensure the accommodation, catering and epidemic prevention and control materials for stranded tourists, resolutely prevent tourists from having nowhere to stay, hotels driving away guests, etc., and serve the majority of tourists with sincerity and sincerity.
Liu Cheng, deputy director of the Hainan Provincial Department of Tourism, Culture, Radio, Television and Sports, said that for hotels that have received stranded tourists, from August 6, they will provide a 50% discount on the original stay within 7 days. Visitors are responsible for staying.
If the tourist chooses not to stay at the original hotel, he/she will choose from the hotel in the area.
Tourists who are new to the hotel will be given a half-price discount based on the lowest price published on Ctrip's official website.
The transportation department is responsible for the scheduling and guarantee work for the replacement of hotel tourists.
In response to online tourists reporting that individual hotels in Sanya did not implement relevant measures, and there were cases where prices were raised first and then discounted, Liu Cheng responded that relevant departments have sent special personnel to the scene to deal with it.
If there is an overcharge, it must be returned.
According to reports, Hainan has strengthened the collection of tourists' feedback through the Internet.
At present, in addition to the original 12345 government service convenience hotline channel, Sanya and other cities and counties have opened service lines.
If tourists have any questions, they can report it.
Liu Cheng said that Hainan has established a ledger to reflect problems, crack down on violations of laws and regulations, and effectively protect the vital interests of the majority of tourists.
Liu Cheng revealed that on the evening of August 6, Sanya City had properly accommodated 2,845 stranded passengers at Sanya Phoenix Airport in 11 hotels in Sanya Bay and provided hotel accommodation services for seven days.
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