Extraordinary Viewpoint
120 The "Can" and "Will" of First Aid
Zhang Tiankan
"Hey! 120, I'm out of breath..." On June 8, a woman in Suzhou, Jiangsu called 120 for help.
On the phone, she suddenly lost her voice when she reported her address.
Then, some practical operation by the 120 dispatcher saved her life.
According to reports, dispatcher Lu Ziyu immediately dispatched a car, and at the same time asked the 110 alarm center for help to find a way to determine the woman's address.
The 110 alarm service desk of the Suzhou Municipal Public Security Bureau immediately arranged for road patrol police to rush to the location near the woman's location. Since the woman's location was unclear, the police could only inquire one by one in the community.
At the same time, the 120 dispatcher did not hang up the phone, and kept shouting on the phone, trying to attract the attention of passing citizens. Five minutes later, an old man answered the call. According to the general location provided by the old man, the police immediately went to look for it and found a A woman fell to the ground, and then paramedics took the woman to the hospital for treatment.
Due to the timely hospitalization, the woman is out of danger.
The handling of the Suzhou 120 dispatcher can't help but compare to the unfortunate incident where a college student from Henan University called the 120 emergency number in Zhengzhou on May 17 and lost his life.
Comparing the two, the 120 First Aid in different places presents the realm of "energy" and "for".
The method that Suzhou 120 dispatchers combined 110 and 120 to rescue this time is actually a relatively simple, practical and popular method of first aid positioning and emergency disposal. This method is used by 120 first aid all over the country.
In the current information and network era, there is a more advanced method to locate the mobile phone (including landline), as long as the caller dials the phone, 120 will know the location of the caller.
On February 24, 2000, the media reported that the success rate of first aid in Zhengzhou ranks first in the country.
The Zhengzhou 120 Emergency Center has been in operation for three years, and has visited more than 42,000 times and retrieved more than 40,000 patients. The success rate of rescue is 96%, ranking first among emergency centers in provincial capitals in the country.
The primary reason is to build a highly sensitive and smooth communication system with high-tech means.
However, in the 8-minute dialogue between the Zhengzhou 120 dispatcher and the female college student who asked for help on May 17, the dispatcher was unable to figure out the location of the helper, only that he did not use the communication system that Zhengzhou has adopted for more than 20 years. , or you are not familiar with the system and will not use it.
Comparing the disposal methods of Suzhou 120 dispatchers, the results are quite different. The former saves lives and the latter causes them to be lost.
As to why the Zhengzhou 120 dispatchers ignore life and do what they can do but do not do, someone has explained it from another angle.
120 distress calls all over the country have similar invalid calls, and the valid calls are about 30%-50%.
One of the most cited statistics is a set of data released by Changzhou City, Jiangsu Province at the end of 2018: In 2018, Changzhou City’s 120 ambulances traveled 35,036 times a year, treated 34,031 patients, and dispatchers received 225,089 police calls throughout the year, including valid calls. There were 54,562, only 24% of the total, and about 70% of the trips were not first aid.
There are various reasons for invalid calls, which not only interferes and wastes first aid resources, but also makes the 120 service system complain.
The Zhengzhou 120 dispatcher's response to a college student who asked for help reflected this situation, "I feel you are fine, why do you keep silent."
Regarding the ineffective rescue of 120, from the core of the rescue, even if it is invalid for many times, it should be implemented as an effective rescue. This is the responsibility and manifestation of life above everything else.
Calling the police indiscriminately and wasting public resources not only harms the interests of all people, especially the survival chances of critically ill patients in urgent need of medical care, but also harms the rescue opportunities for themselves and their loved ones. Certain measures are needed to prevent them.
The existence of 120 and other rescue agencies is to maintain health, protect lives and reduce disasters. Even if there is an invalid call for help, we should treat and deal with the fake call as a real call, so that we can do what we can and be foolproof. save life.