China News Service, Beijing, June 4th (Fan Wenfang) Today, the relevant person in charge of Fengtai District, Beijing said that in order to ensure the needs of residents in closed and controlled communities for medical drugs, Fangzhuang Street, Fengtai District, established a group of grassroots workers and medical staff. And the "medical service team" composed of volunteers, they rely on the "hand-held courtyard" to refine the work process, launch the new function of "resident drug questionnaire", and arrange special personnel to be responsible for information release, data collection, errands to buy medicine, delivery and settlement of medicines, etc. Work, build an "online + offline" integrated medical service model, and provide "customized" medical services for residents of closed and controlled communities.

It takes no more than 24 hours from the collection of the questionnaire to the delivery of the medicine to the door

　　"Aunt Song, I'm Xiao Wang. You should prescribe the medicine again tomorrow, or the three of Norfolk, Osteotriol, and Lipitor, right? The medicine is here, I'll send it to you, if you need it, You can call me anytime." The caller was Wang Xiaoli, a volunteer from Building 20, District 3, Fangxingyuan. Wang Xiaoli was an employee of Haidilao Catering Enterprise in Fangzhuang District. She and 22 colleagues served as volunteer "housekeepers" ” The WeChat group of 23 residential buildings in Fangxingyuan’s third district has been established to follow and respond to residents’ demands in real time.

　　The reporter learned that at 8 o'clock every morning, Xiao Wang will regularly publish a questionnaire star survey form in the WeChat group of "Handheld Siheyuan". At the same time, for the elderly like Aunt Song who are inconvenient to use mobile phones, he will assist them to fill out the questionnaire to ensure that no one will be left behind.

After Xiao Wang collects the drug purchase needs of the residents in the building, the "data group" simultaneously records the situation into the online file, and makes notes for pregnant women, mentally ill patients, and those who need chemotherapy and dialysis, so as to facilitate real-time attention.

Early the next morning, the prescribing team went to each hospital to pick up the medicine according to the order and pay the medical fee in advance, and then packed the medicine according to the building door, and then Xiao Wang and the group of "housekeepers" delivered the medicine and collected the medicine fee according to the order.

It takes no more than 24 hours from the issuance of the notice to the delivery of the medicine to the door.

"Housekeeper" responds to residents' consultations such as medical treatment in a timely manner

　　Of course, the responsibility of being a "housekeeper" is not only to send out questionnaires, but also to meet the individual needs of different residents.

Recently, Xiao Jiang, the "housekeeper" of Building 8, caught up with a thorny problem on the first day of his job. Early in the morning, Mr. Ma, a resident on the 8th floor, contacted Xiao Jiang on the "palm courtyard" and said that he needed an emergency. assistance.

It turned out that that day was the day when Mr. Ma received the second dose of rabies vaccine. If the first dose of rabies vaccine is not given after the due date, the first dose of the vaccine will be invalid, but the hospital cannot accept the vaccine from the patients in the closed area by itself. This makes Mr. Ma anxious. Group for help.

After learning about Mr. Ma's needs, Xiao Jiang reported the situation to the doctor in the team as soon as possible. After much communication, in the afternoon of the same day, Mr. Ma was transferred to Fengtai Integrated Chinese and Western Medicine Hospital in a closed loop. Mr. Ma was successfully vaccinated and sent a text message. Thank you to Xiao Jiang.

　　"I have prescribed more medicines, and I have become more friendly with the residents. Now everyone calls me 'Doctor Jiang', and I have also learned a lot." Xiao Jiang said with a smile.

When the days of the "housekeeper" are long, Xiao Wang and Xiao Jiang gradually accumulated experience. When they encounter residents seeking medical consultation, they will contact the doctor of the consultation group as soon as possible, and the doctor will analyze the condition and formulate a professional answer. , the volunteers responded to the residents in a timely manner. At the same time, Xiao Wang and Xiao Jiang, a group of "housekeepers", would hold a meeting after each day's work to summarize their experience in a timely manner, and respond to the residents' general reports on how to pay for medicines, and emergencies in the middle of the night. How to seek medical consultation, communicate with the doctor to form a response caliber, so as to solve the needs of residents more quickly.

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