[Explanation] Ma Ruiyang, who was born in 2000, is the operator of the 12320 health hotline in Jilin Province. She used to ask this hotline for help, but now she sticks to one end of the phone and starts to help others.
On May 5, Ma Ruiyang told reporters that this round of epidemic allowed her to grow faster.
When the new crown pneumonia epidemic broke out in early 2020, Ma Ruiyang was a college student. Because she did not understand the situation and policies, she felt anxious and called the hotline for help.
Ma Ruiyang never forgets the helplessness at that time.
[Concurrent] Ma Ruiyang, operator of the 12320 health hotline in Jilin Province
It was also when the epidemic first appeared that everyone was panicking, and I was also very anxious at home.
At that time, I was asking the operator about the current situation of the epidemic in Changchun. If it is possible for Changchun to start school normally now, or what is Changchun's current epidemic prevention policy when going out.
[Commentary] After graduating from university, Ma Ruiyang chose to join the team of operators who had helped him.
She knew she could help more people here.
After the current round of the epidemic broke out in Jilin Province, Ma Ruiyang had to "race" against time every day, grabbing time to eat, go to the toilet, and learn about policies, so as to free up more time to better answer citizens' questions.
Throat lozenges are always on hand on her neat table.
At present, Changchun City, Jilin City and other places are gradually lifting social control and control, and enterprises have begun to resume work one after another.
Ma Ruiyang is even busier.
[Concurrent] Ma Ruiyang, operator of the 12320 health hotline in Jilin Province
The calls are made one by one, and there is a queue for each call, and our side has been answering without rest.
Since Changchun has begun to gradually move people and resume work and production, there will be more people calling for inquiries now. Everyone basically asks what is the policy for going out of Changchun to Changchun, what proof is required for resumption of work and production, and whether it can be done on the road. normal traffic.
[Commentary] Ma Ruiyang said that more than 2,000 hotline calls come in every day.
She is responsible for answering 200 to 300 of them and answering related questions.
In the face of the increased workload, Ma Ruiyang said that she is well prepared and will not forget her original intention and complete her mission more meticulously.
Reporter Lu Shengnan Sun Boyan reported from Changchun
Responsible editor: [Li Yuxin]