We do not close and guard the road with our hearts

　　The "May Day" holiday is in progress.

At 7 a.m., Didi driver Xiao Haitao went out to work as usual.

And Ma Hongmei, who drove the night bus, was about to finish her work the night before and was ready to go home to rest.

During the "May 1st" holiday, many online car-hailing drivers still stick to their posts, drive through the streets and alleys of the city, and deliver every passenger safely to their destination with warm service and sincere attitude. , you must love your line, and since you have chosen to become an online car-hailing driver, you must treat this job wholeheartedly." They said one after another.

　　Text, photos / Zhang Lu

　　story one

　　Party member Xiao Haitao:

　　Step forward at critical moments to play an exemplary role as party members

　　"The more the festival is, the busier we are. When you do a job, you have to love it. Seeing the passengers get on the bus happily and get off the bus safely, I think all the hard work is worth it." said Xiao Haitao, a Didi driver .

　　"As a party member, when I meet someone who needs help, I will take the initiative to stand up and play a pioneering and exemplary role as a party member." He said that driving a car to and fro in the streets and alleys of the city every day, it is inevitable to encounter special circumstances. Condition.

Once, he met a pregnant woman who was rushing to the hospital, and her car broke down. Xiao Haitao took the initiative to take the pregnant woman to the hospital.

　　Not only that, he is also helpful.

Last year, the floods in Henan touched the hearts of the people of the whole country.

Xiao Haitao, a former soldier, learned about the situation from his comrades in Henan, and launched a donation activity with several Henan masters in the team, "When others are in trouble, we have to stand up and help others, no matter how much money we can give, it is all our heart. He said that in this donation activity, Xiao Haitao took the lead in donating 5,000 yuan, and other drivers also responded positively.

In the end, more than 20 people in the team participated in the donation activity, and a total of more than 20,000 yuan was raised.

　　good at summarizing

　　Treat work and team members with heart

　　He has only been engaged in online car-hailing for 3 years, and he is already an excellent employee recognized by the company.

"When we pick up and drop off passengers, we must first ensure the safety of transporting passengers from the starting point to the end point. There are many cars here in Guangzhou, so we must pay attention to traffic safety; secondly, we must plan the route in advance, be aware of it, and do not take the wrong way or take a detour. ." He said that if you encounter a passenger in a bad mood, you must actively communicate.

"Two strangers, meeting by car is also a kind of fate."

　　"Online car-hailing is a service industry, and we need to manage it with our heart." This is a phrase often used by driver Xiao Haitao.

In March this year, a passenger took a bus from Guangzhou East Railway Station to Liede Village and accidentally left his mobile phone on the back seat.

After the passenger got off the bus, Xiao Haitao, who was habitually looking at the back seat, found the mobile phone left by the passenger, and immediately picked it up and gave it to the passenger who had not gone far.

"I delivered the mobile phone to the passenger, and the other party repeatedly thanked him!" Xiao Haitao recalled.

　　"As long as you manage with your heart, customers are satisfied with you, the platform will give more and more orders, and you will earn more." This service spirit originates from Xiao Haitao's business experience.

Having done wholesale imported food and beverages, he knows that business is not easy.

The relatively stable income of online car-hailing drivers also makes him cherish his current job.

　　It is reported that Xiao Haitao is not only a driver, but also the captain of a team, responsible for managing more than 40 drivers.

"The level of drivers is different, and I will give guidance according to each person's different situations. How to take orders during peak hours, how to improve their ratings, how to communicate with passengers who do not understand, etc., and constantly improve the working skills of drivers, so as to improve Their service level.” He revealed that if in daily communication, he sees those team members with strong sense of responsibility and self-motivation, he will also consciously train them as team captains, and he has trained more than ten captains so far.

　　story two

　　Ma Hongmei, an online car-hailing female driver who has been driving at night for more than 4 years:

　　Enthusiastic about public welfare, participated in many volunteer activities

　　On the evening of May 1, Ma Hongmei, a female online car-hailing driver who had been driving at night for more than 4 years, had already packed up and started a day's work driving the online car-hailing car. "The more holidays are, the less time we have to rest, so it's better to come out early to work, holidays. We drivers are used to being busy.”

　　Many people are surprised that the female driver can insist on driving at night for 4 years.

And Ma Hongmei has her own opinion, "Although there are many female drivers around, who don't last long in the night car, and then switch to running in the daytime, but I like to drive on smooth roads and can't stand the traffic jams on the road."

　　According to Ma Hongmei, she ran a processing factory in her early years. Due to poor management, the processing factory fell into a "triangular debt" and had to carry a heavy debt.

In the end, one of the most important reasons for choosing to run a car-hailing service to pay off her debts is to facilitate her public welfare undertakings, in addition to stable income and free time.

"I hope to do my job well and help others as much as I can," she said.

　　It is worth mentioning that before that, Ma Hongmei participated in a relatively special volunteer service: the transfer of nucleic acid test samples.

At that time, the staff and volunteers who transferred the nucleic acid samples were too busy. Ma Hongmei's friend knew that she was a volunteer and asked her to help transfer the nucleic acid samples together.

　　Female power is on the rise

　　Data shows that in the male-dominated online car-hailing driver industry, female power is gradually rising, and "female drivers" have changed the traditional impression of the public with their own strength.

Although many people think that the driving skills of female drivers are not very good, Ma Hongmei, who has been driving for more than 10 years, is very confident in her driving skills, she said happily: "Many passengers say that our female drivers drive very well and are not in a hurry. , drive relatively stable."

　　Years of driving experience have allowed Ma Hongmei to develop good safe driving habits, turning safe behavior into body memory and muscle memory.

The good sense of driving and control allows Ma Hongmei to know which road section to slow down in advance, and how to maneuver the vehicle in an emergency to ensure the safety of passengers and improve the passenger experience.

　　"If I encounter a passenger who has been drinking, I will take the initiative to ask 'passenger, do you need water? Do you need a bag?'; if I encounter a passenger who accidentally leaves something behind, I will take the initiative to inform the platform and negotiate a time with the passenger. It can be seen that Ma Hongmei has brought the advantages of women's care and patience into daily travel services, and has also been recognized by customers.

At present, she has been running the night shift for more than 4 years and has completed more than 10,000 orders, and she has not received a single bad review from a passenger so far.

　　"I was very scared when I just started this job." Didi driver Ma Hongmei recalled that at 1 am, she picked up an order from Baiyun Airport. The destination was a very remote place in Shunde, Foshan. The local roads were very narrow. , the car does not drive fast, "I didn't let go until I got to the highway intersection."

　　Ma Hongmei said that she is not so afraid when she does what she does.

If she encounters an order from a female passenger, not only can she drive with more confidence, but the passenger can also ride with peace of mind. "Sometimes in the middle of the night, I receive an order from the airport or near the bar, and when I make a call, the female passenger will happily say, 'Hear It's the voice of the female driver, I can sleep in the car with peace of mind'."