free space
"No Smooth" Experience (1)
Faisal Mohammed Al-Shamry
02 May 2022
The leadership’s endeavors to develop institutional work are vigorous, setting an example, and the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, with a comprehensive evaluation process for more than 1,300 digital services provided by ministries and federal government agencies, to announce the best entities In providing digital services and the worst of it for years, the leaders of government agencies have pushed for the sustainability of development in conjunction with the sustainability of evaluation and accountability.
His Highness directed that the directors of the worst centers be immediately replaced, and that they be replaced by managers who know how to deal with the public.
The role was reserved for health insurance transactions (before reducing the number of service centers), based on the number of transactions (private guarantees and companies), as the branches were canceled without finding practical solutions to prevent overcrowding, for example, in the city of Al Ain and its suburbs, it became the only service center in the Industrial Area (while it was canceled The service centers in Al Wajn, Ramah, Al Hayer, Al Yahar, Sweihan and Al Shuwaib, and turned into an orphan service center in the Industrial Area), and social distancing has not been applied due to overcrowding, and crowding begins two hours before the start of work.
And by evaluating the stages of the service and its reality with complete transparency, and after suffering the external queue, we return to the internal queue, where the individual private security companies strive individually to organize the auditors who exceed hundreds per day.
And if we made a simple standard comparison, we would find fines for delaying the guarantee for employees of the private sector and companies 300 dirhams per month (3600 dirhams annually for each person in the companies), while in the rest of the Emirates there is no obligation on the guarantee, and there are no fines, which is more correct.
Also, the fine does not mean the provision of the service. If a sick worker visits a sick worker, fines have been paid for delaying the issuance of his medical insurance without issuing his health card, no medicines will be dispensed to him upon review!
While the logic, like the insurance and renewal of vehicles (with the difference in the analogy), pays to link the transactions related to the payment of insurance, there are no fines for all other types of insurance, and in vehicle insurance, the transactions stop automatically until the insurance, examination and renewal of delayed vehicles.
By reviewing the conduct of administrative processes, when issuing a new worker’s visa, and requesting to amend his status by not leaving, the medical insurance providers, contrary to all government agencies, start calculating the period at only 15 days, and then impose financial fines, while the concerned government agencies are given a month to complete the transactions, as if Medical insurance has become more important than government agencies and more strict in application!
What is even more surprising is that the procedures for assisting workers are to issue the transaction to a new worker from the company’s service center, and to renew in the printing centers, which is more correct to ensure that transactions are audited at the first issuance, while companies are exactly the opposite!
The applied practice enables the issuance of a new request from the printing centers, and the renewal requires the customer to visit the service center of the concerned company.
* Management consultant, digital transformation, expert and assessor for institutional excellence
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