A post office deliveryman opened the locked mailbox without permission to deliver the parcel, and when Japan Post first investigated the actual situation nationwide based on the consultation received last month, such inappropriate delivery Was found to have been done at least 11 times.
Japan Post says that it will thoroughly implement measures to prevent recurrence.
In January, a post office deliveryman opened the locked mailbox and delivered a package that was too large to fit in the slot. It became clear after the post.
Japan Post warned post offices nationwide not to make such deliveries as an inappropriate act, but the "News Post" continued to receive information that they had similar experiences.
In response to this situation, Japan Post first investigated the actual situation nationwide based on the consultation sent to the call center of the head office in the last month, and found that 11 such inappropriate deliveries were made. It means that.
Of these, 10 mailboxes are of the type that turns the dial to match the numbers, and the remaining one is of the type that opens the key by pressing the number.
On the other hand, these 11 cases do not include cases where consultations were directly sent to post offices in each region, and Japan Post states that it is "not subject to investigation at this time."
Japan Post correctly recognizes the rule that all 130,000 delivery personnel nationwide should be notified of the rule, such as inserting a contact sheet if they are absent, because improper delivery will continue even after calling attention. It is said that measures to prevent recurrence will be thoroughly implemented, such as creating a new check sheet to check if it is.
Japan Post said, "We apologize for making our customers feel very uncomfortable. We will once again confirm that each employee understands the method of throwing correctly, and give individual guidance to employees who lack understanding. We will endeavor to handle it properly, such as by doing so. "
Postal worker in his 50s "In many cases, we do not report to the head office, etc."
A man in his 50s, who has been involved in delivery for over 30 years, contacted NHK after receiving a series of reports and responded to the interview on condition of anonymity.
According to men, since this problem became apparent, the post office at work has been alerting delivery staff every week, such as "Don't touch the mailbox key." ..
On the other hand, even if there is inappropriate delivery at the site, there are many cases where we do not report to the head office etc. if we apologize to the user and get understanding, the man said, "Since there was news in the neighboring area I heard that there were about 10 inappropriate deliveries. I think there are many such deliveries that the head office does not know. "
In addition, as a measure to eliminate such deliveries, men sell ▽ lockers that can receive packages at the post office even after hours, ▽ bags for using so-called "delivery" at low prices. And talked about ideas such as promoting it.
A man said, "You should never open the lock and deliver the mail, but it is a difficult problem because there are users who say,'It will help you to deliver it.' I don't think the delivery staff is doing it maliciously. It's not just "no good", but if you listen carefully to the voices of the site and the users, you may find a better way. I don't think so. "