(Fighting against New Coronary Pneumonia) Hong Kong Fights Together: Heartwarming Stories of Community Isolation Facilities

　　China News Agency, Hong Kong, April 1, title: Hong Kong fights the epidemic together: a heart-warming story of community isolation facilities

　　China News Agency reporter Zhang Xiaoxi

　　"Hello, friends from Hotline, I will be leaving here tomorrow. I would like to thank all the staff for your tolerance and care." This is Mr. Zhang, a Hong Kong citizen infected with the new crown virus, before leaving the Fanling Community Quarantine Facility. Voice messages to staff.

　　Recalling the days spent in the community isolation facility, Mr. Zhang felt a lot.

From checking in on March 13th to leaving after two consecutive negative tests 7 days later, Mr. Zhang’s initial hesitation and helplessness, to later moving and reluctance, the help brought to him by the staff is still vivid in his mind. .

　　Mr. Zhang told a reporter from China News Agency that since he lived with his elderly parents, he immediately reported the infection to the SAR government and decided to stay in a community isolation facility because he did not want to infect his family.

After learning that he could move in, he was still worried at first, but the smooth arrangement made him gradually feel at ease.

　　"The Fire Department sent a separate car to pick me up and took me from home to the community isolation facility point-to-point. The check-in procedure was also very simple, and someone took me to the room in about 5 minutes." In the Ling community isolation facility, he lives alone in a room with complete facilities and a notice on the wall indicating that the staff can be contacted through the hotline.

　　According to Mr. Zhang, the staff of the hotline were very patient. For example, he called for hot water, and he needed new sheets and quilts because he sweated too much. The staff prepared for him in time.

"When I first checked in, I didn't know how to do a lot of things, so I communicated with the staff through the hotline, including that I have had two injections, when can I leave, what should I pay attention to, etc. They all answered patiently, which impressed me a lot. ."He said.

　　He also mentioned that every time it was time to eat, the staff would knock on the door and shout "It's time to eat", with a very kind tone. Just like family members, the meals also focus on nutritional balance.

How to use the toilet, the staff will also carefully remind him to pay attention to slipping and so on, which makes him feel warm.

　　"I was very uneasy and helpless when I checked in, but after 7 days, I felt that I lived very fast and lived very comfortably." Mr. Zhang said that when he left, he sent a special message to the staff to thank them care.

"Actually, I think they are working hard, and I will tell them to work hard. I don't think of them as staff, but as friends."

　　As Mr Zhang said, the staff at the community isolation facility are all trying to provide the best service possible.

At present, the Fanling Community Isolation Facility is managed by the Hong Kong Police Force and employs personnel from industries that have been more affected by the epidemic, such as tourism.

　　Miss Liu, who used to be in the tourism industry, is one of them.

Currently working as a housekeeping assistant at the Fanling Community Isolation Facility, she is mainly responsible for answering enquiries at the hotline centre.

　　"Many new residents will have more unclear points, and we will explain it carefully and patiently." Ms. Liu said that in addition to material support, many quarantined people also seek spiritual support, especially some elderly people. , In this regard, Miss Liu is also willing to send comfort to them.

　　"What impressed me the most was that some elderly people who left here would call specifically to say that our service was very caring and that we were very happy to live here. In fact, this also surprised us. It turned out that they remembered and thanked us. Yes." Ms. Liu said that the work of community isolation facilities focuses on people-oriented, and the staff are willing to help.

　　Qi Jiaqiang, director of the Fanling Community Isolation Facility, told reporters that the community isolation facility provides services including hotlines, meals, and transportation for the quarantined, and will try to meet their living needs.

"We will make appropriate arrangements, including when they leave from here, we will also arrange for buses to take them to specific locations."

　　Qi Jiaqiang also said that the community isolation facility is designed to provide a comfortable place to help quarantined people recover quickly.

I believe that with the joint efforts of all sectors of society, Hong Kong will be able to better control the epidemic.

(over)