The community pension station provides warm-hearted services (experience, new era, dream chasers, "urgent and sorrowful hope for such a solution")
This year's "Government Work Report" proposes to actively respond to the aging of the population and accelerate the construction of an elderly care service system that combines home-based community institutions and medical care and health care.
The reporter recently walked into the elderly care station in Nanli East District, Donghuashi Street, Dongcheng District, Beijing, to visit the community elderly care services here.
Eat a "warm heart meal" at your doorstep
At 12:00 noon, Su Haixiong, a food delivery man at the pension station, knocked on the door of the elderly Yun Lanhua, a resident of Building 4, Beili East District, Donghuashi Street.
"Auntie, this is your meal!"
After taking over the lunch he had reserved, the old man thanked him again and again.
Su Haixiong smiled and waved his hand, turned his head and ran down again.
"During the epidemic prevention and control period, the demand for food delivery has increased. More than 50 lunches have to be delivered every day. We must quickly let the elderly eat hot meals." Although the spring was cold, Su Haixiong was still sweating.
This is a microcosm of the development of community elderly care services in Beijing.
As the closest link to the residents in the elderly care service system, Beijing community elderly care service stations started from scratch. At present, more than 1,000 have been built and operated, creating a community elderly care service that is "widely covered, tailored to the needs of the people, and accessible to the public". Network, basically achieve full coverage of urban and rural communities, and strive to solve the problem of people's distress and longing for the elderly.
Putting the food delivered by the pension station on the table, the old man Yunlanhua said with relief: "My wife and I are both in our 80s, and the children are not around. If you cook by yourself, you need to buy vegetables, cook, and wash the dishes. , I feel more and more overwhelmed. With food delivery, it saves a lot of things.”
People take food as their heaven.
For the elderly, "difficulty in cooking" and "difficulty in eating" have become common problems.
Zhang Guihua, who lives in Building 8, Beilizhong District, Donghuashi Street, is 89 years old. There is no elevator in the old building, and it is difficult for the elderly to go up and down every time.
"Whether eating out or cooking by yourself, it's not easy," the old man said with emotion.
The "eating problem" of the elderly in the community has become a problem that the civil affairs department urgently needs to solve.
In 2021, the Beijing Municipal Party Committee and Municipal Government will innovate the work method of "receiving and handling complaints immediately", making full use of 12345 people's livelihood big data, and sorting out 27 high-frequency and difficult problems. Included in the "monthly question" key management.
After an accurate analysis of the demand, the civil affairs department took the elderly meal assistance service as a breakthrough, and proposed a plan to develop 1,000 elderly assistance meal points in 2021, urging all post stations in the city to fully carry out meal assistance services, and to expand the supply of elderly assistance meal services, so that the elderly Eat a delicious and affordable "warm heart meal" at your doorstep.
Walking into the old-age station in Nanli East District, Donghuashi Street, the reporter saw that the hot dishes on this day were steamed pork with rice noodles, roasted sausages, three fresh foods, and stewed radish in broth. The staple food was rice, pasta, and yogurt.
"There are meat and vegetables, balanced nutrition, and discounts for swiping the senior card." The 72-year-old Han Yaqi was full of praise for the food here.
"As of December last year, the inn has provided food delivery services for 31,000 person-times, which has become one of the services most in demand for the elderly." The person in charge of the inn introduced that the inn radiates two surrounding communities, and the menu is updated every week. The characteristics of the food are soft and easy to eat. Chewing is the main thing, and according to the feedback of the elderly, the menu is adjusted appropriately.
The data reflects the needs of the elderly, and it has also become the driving force for the station to further improve its services.
"Opening" the hospital to the pension station
In addition to the dining service, this inn has also attracted many relatively young regulars, such as 58-year-old Wang Jinfu, who "checks in" three times a week.
He is not too old, why does he frequent the pension station?
It turned out that he came to the rehabilitation service of the post station.
Wang Jinfu told reporters that he was left with hemiplegia due to cerebrovascular disease, which seriously affected his basic life.
After learning that the inn provides rehabilitation services, Wang Jinfu immediately decided to come and give it a try.
Jia Shiying, a resident doctor from Beijing Puren Hospital, developed a detailed rehabilitation treatment plan after a comprehensive understanding of Wang Jinfu's situation.
"Is this training effective?" The reporter saw at the scene that Wang Jinfu was using the station's upper limb multi-function trainer for muscle strength training.
"It works!" Wang Jinfu said happily, "In the past, the arm was basically always up, but now I can put it down, and I can try some fine movements, and I can basically take care of my life. To achieve today's effect, the station It's a must."
At first, every time Wang Jinfu came to the inn, his wife took his arm and moved to the inn with difficulty.
Even though they were only half standing, both were exhausted.
Jia Shiying told reporters that Wang Jinfu is very serious about training. Every time he comes, he not only needs to be treated with meridian instruments, but also has to practice all kinds of rehabilitation equipment.
Following the direction of Jia Shiying's finger, the reporter saw that the rehabilitation training equipment in the pension station is really equipped with a lot.
In addition to the upper limb multi-function trainer that Wang Jinfu is using, there are also dozens of limb linkage rehabilitation trainers, recumbent exercise bikes, quadriceps training chairs and stools.
Wang Jinfu practiced seriously, and after a long time, beads of sweat appeared on his forehead.
After more than a year of rehabilitation training, the effect has become more and more obvious, and Wang Jinfu is getting closer and closer to realizing his desire to return to normal life.
Liu Wenjun, deputy section chief of the People's Livelihood Office of Donghua City Sub-district, told reporters that in addition to routine services, the biggest feature of the station is to carry out in-depth medical and nursing services with Puren Hospital. Postoperative rehabilitation, medical rehabilitation, rehabilitation nursing, etc.
What's more convenient is that the real-time settlement of medical insurance has been realized in the post station, so that the elderly can enjoy the combined medical and nursing services without leaving the community.
The reporter saw at the scene that the 61-year-old Ma Yushan was sitting on the limb linkage rehabilitation training device with the help of the rehabilitation teacher due to cervical spine trauma, and began to exercise his legs.
The 65-year-old Zhou Baolai sat on a limb rehabilitation device and performed upper limb muscle strength training.
"Rehabilitation can be done at your doorstep, which is so convenient and affordable!" Zhou Baolai said sincerely.
"One dollar" can also come in handy
In the interview at the pension station, the reporter also heard about the great use of "one yuan".
It turned out that this was an intelligent call monitoring system installed by the street for the empty-nest elderly in the jurisdiction.
The system charges 1 yuan per household per day as a daily monitoring service fee. Although the cost is borne by the street, the elderly are used to calling it a "one yuan" smart housekeeper.
In the home of Uncle Liu, an 84-year-old empty nester in Nanli East District, Donghuashi Street, a "one yuan" smart housekeeper was installed in 2019.
Since then, the first thing Uncle Liu does when he wakes up every day is to listen to the community broadcast through the plate-sized smart terminal.
"As soon as I turned on the radio, the staff in the management center knew that I was up." Uncle Liu pointed to the alarm handle in the bathroom and said, "If I suddenly feel uncomfortable in the bathroom, just pull the handle to call the police, and immediately Someone will come to see what happened to me, and I can feel at ease.”
Every morning, after the elderly actively listen to the community radio, the system will automatically record the listening time of the elderly to confirm the safety of the elderly.
The person in charge of the station introduced that the platform uses real-time data uploaded by smart devices to understand the living conditions of the elderly and connect the service needs of the elderly with the community with one click.
According to reports, the elderly's detailed information and past medical history are entered into the system of the pension station. If the elderly does not listen to the community broadcast in the morning, and the sensor equipment has not monitored the elderly's indoor activities for a period of time, the staff will take the initiative to contact. Old man, see if you need help.
After the installation of the intelligent call monitoring system, many cases of elderly people living alone falling down at home without assistance have been solved.
Liu Wenjun introduced that this smart elderly care butler project is composed of three parts: intelligent equipment, call management center and home elderly care service team. By integrating elderly care service resources and combining online and offline, it can effectively solve daily life care, hidden dangers of home safety and lack of emotional care. The practical plight of empty-nest elderly people, such as sudden illnesses that no one knows about.
Up to now, Donghua City Street has installed a free intelligent call monitoring system for 270 empty-nest elderly households in the area, and the elderly care station provides services, and has formed a scalable operation model to comprehensively improve the level of grass-roots elderly care services, so that the elderly in the community have more A sense of gain, happiness, and security.
Our reporter He Yong