While using the guise of "certificates can be part-time affiliated" and "responsible for arranging certificate-affiliated units" to deceive trainees for training and certification, while frequently laying down traps such as selling "training loans" and inducing VIP class upgrades—

　　Online training "drawing a pie", be careful with the charming eyes

　　Our reporter Shi Lanna

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　　Online vocational training continues to heat up, and "you can work part-time after obtaining a vocational qualification certificate" has become a big gimmick to attract trainees to sign up for vocational training.

However, the rising market is accompanied by the frequent occurrence of industry chaos.

From registration to exams, there are many traps hidden.

　　In recent years, more and more people have participated in vocational training for reasons such as improving work ability, pursuing higher income and broader development space, and adding factors such as the impact of the epidemic, online vocational training with flexible class times and locations continues to heat up.

　　The reporter of "Worker's Daily" learned that with the rise of the market, there are frequent occurrences of chaos in the industry.

Some online vocational training institutions falsely advertise and induce consumption, some are reported by students that the quality of teaching is poor, and some training institutions help students to forge registration qualifications for vocational skills exams, and teach students to disguise their identities to apply for "training loans" and other illegal operations.

　　Students are repeatedly "difficult to refund"

　　"The agency said that the certificate can be linked, and the income of 80,000 to 100,000 yuan a year will be credited to the account at one time. As long as you participate in the online worry-free class, you can pass the exam at one time, but a full refund."

Hearing the "attractive" propaganda of the training institution, in August 2021, Ms. Zhang from Sichuan paid 500 yuan for the "qualification review", and then spent 7180 yuan to sign up for the first-level fire engineer training course after "passing the review".

　　In September 2021, a staff member of a company contacted Ms. Zhang and told her that she did not meet the application requirements. The training institution entrusted her to register for Ms. Zhang, and Ms. Zhang was required to pay an additional registration fee of 1,500 yuan.

　　"I thought that 'passing the review' meant that I was eligible to apply, but now I know that I do not meet the application requirements, and I want to create a fake education and a fake work unit."

Ms. Zhang, who no longer wanted to sign up, contacted the staff to discuss the refund, and some of the staff said they had resigned, and some no longer responded to messages.

After the complaint, the agency's solution was to deduct a total of 3,952 yuan in liquidated damages, textbooks plus platform usage fees, and one-month class hour fees, and Ms. Zhang could be refunded 3,228 yuan.

Ms. Zhang said it was difficult to accept this plan.

　　Ms. Zhang's situation is not an exception.

In the complaints about online education and training institutions on the consumer complaint platform, many students said that the staff were very enthusiastic when they signed up and promised to refund if they met the conditions. Refunds are difficult.”

　　The inconsistency between the verbal commitment and the registration agreement is a major reason for the "difficulty in refunding".

When registering, the staff of the institution informs the students that they are eligible to register, claiming that “it has been covered, but the refund is guaranteed”. The students cannot register or ask for a refund after failing the exam, but they are told that they do not meet the agreement, such as “students should confirm whether they meet the registration conditions.” Refund conditions such as "course completion rate exceeding 80%".

However, when students sign up, they often listen to the promises of the staff and ignore the contents of the registration agreement.

　　"Generally speaking, consumers have the right to ask them to abide by the promises made by the merchants in the process of publicity. If there is a conflict between the verbal promise and the registration agreement, it should be judged according to the specific facts. If the agreement is signed or in the agreement The content of the restriction on the rights of the trainees is fully reminded, so the written agreement shall prevail. However, in reality, training institutions often use verbal promises to attract trainees, and do not fulfill the obligation to remind them enough, which contradicts the prior promises and restricts trainees. The standard terms of rights should not take effect for students," said Liu Xiaochun, executive director of the Internet Rule of Law Research Center at the University of Chinese Academy of Social Sciences.

　　The "training loan" that was quietly mixed in

　　The chaos of online vocational training goes far beyond "difficulty in refunding."

Personal information leaks, "training loans", and poor course quality are all hotspots for student complaints.

　　"The conditions for applying for the exam are free to test, and the preparation materials will be delivered within a limited time!" After searching with keywords such as construction engineer, cost engineer, fire engineer, etc., many websites that appear will ask students to "test registration qualifications" and "receive exam reminders" for reasons such as Fill in personal information such as name and contact information, and then someone will take the initiative to contact you to introduce the course.

　　"Frequent messaging can speed up order formation. Messages are sent in groups. Generally, our ordering cycle is controlled within 3 days." A pre-sales staff of an online training institution said.

　　Some students reported that their personal information was leaked. "I saw an advertisement about vocational qualification certificate training while browsing the web, clicked on it, and then received a call from the training institution."

　　In addition, the training registration fee of tens of thousands of yuan has caused some students to fall into the trouble of "training loan", and sometimes face the dilemma of "repaying the loan to a third-party institution while applying for a refund from the institution".

According to the regulations, micro-loan companies shall not target the college students with precise marketing, and shall not issue Internet consumer loans to college students.

However, the staff of some training institutions often disregard the identities of trainees, promote installment payments, and even teach college students how to disguise their identities to pass the approval.

　　"After paying the money, I found out that the promised live courses are all recorded and broadcast, and I have to upgrade to a VIP class to cover it."

Some students said that the quality of the courses did not meet expectations, and the quality of the courses after the upgrade was still not satisfactory.

　　Want to "hang out"?

not so easy

　　"A fire and security engineering company, the part-time quotation is 58,000 yuan" "A mechanical and electrical equipment engineering company, the part-time quotation is 43,000 yuan"... It is understood that "part-time affiliates can be attached after obtaining the vocational qualification certificate" is to attract students to apply for vocational training. A big gimmick, many students signed up to increase their income through affiliation.

　　As for how to achieve the affiliation, some institutions indicate in the agreement "recommended work units for students, and ensure that the total annual salary is not less than 100,000 yuan", and some institutions say "we are responsible for helping you affiliate, after the test, we will We will arrange a certification unit for you in a short time.”

However, when the students obtain the certificate, they often find that it is a "big cake" by the training institution, but it is not so easy to "receive the certificate".

　　Tang Jiansheng, deputy secretary-general of the Shanghai Consumer Protection Committee, believes that the underlying logic of vocational training is to find jobs, part-time jobs, and increase income as the marketing direction, but the "big cakes" drawn in the process are often difficult to achieve. The expected does not match the actual.

　　Chu Zhaohui, a researcher at the Chinese Academy of Educational Sciences, believes that the lack of responsibility awareness of training institutions, the ineffective management of false advertisements on the platform, the lax review of the certification authority, the lack of strict certification and verification by employers, etc. The chaos of training.

Only by making every link strict can vocational training be standardized, and the quality of courses will naturally improve accordingly.

　　"For example, if the employer finds that the employee does not possess the skills of the occupation with the certificate, it should report it to the management department in time, and the management department will check it. Overall verification. This is a more effective mechanism." Chu Zhaohui said.