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Multi-departmental joint initiative for the elderly to learn smart phones from all walks of life

  [Realistic Challenge] Elderly people need more guidance and help when using smartphones

  [Coping strategies] Experts suggest that the society should respect the voice and subjectivity of the elderly, and let the elderly believe that they can do it; the government will set up volunteer service teams among the trained elderly to help more elderly people

  Without a health code, it is inconvenient to travel, the online medical treatment cannot be registered, and there are many obstacles to consumption and payment... Such scenarios make many elderly people very upset.

In order to allow the elderly to smoothly ride on the express train of intelligent technology and have more sense of gain and happiness in the development of informatization, on December 31, 2021, the Office of the Beijing Municipal Working Committee on Aging, the Beijing Association of Aging, the China Gerontology and The Geriatrics Society jointly issued an initiative calling on all sectors of society to take active action to guide and help the elderly learn to use smartphones and share a better life in the digital age with the elderly.

At the beginning of 2022, what new landing "actions" have relevant departments added?

What problems still need to be solved?

  Daughter dispels mother's "fear of the net" mentality

  Smartphones have become one of the must-have tools in our daily life.

However, for many functions of smartphones, many elderly people cannot master them quickly, so the help of family members is very necessary.

  Li Xia, 62, does not live with her daughter, but is in the same city, and her daughter often teaches her to use a smartphone.

From the beginning of not being able to pay by mobile phone to now being able to shop online freely, the teaching of my daughter is indispensable in this process.

But Li Xia also encountered embarrassing moments when playing with smartphones.

  Since the outbreak of the novel coronavirus pneumonia, electronic QR codes such as "travel code" and "health code" have become necessary documents for residents' daily travel. Many elderly people cannot scan the code for registration because they do not know how to use "Beijing Healthbao". "Outside the door, many times we can only rely on the help of the staff to operate.

"When I don't know how to operate, I panic when I need to scan the code. Although there are staff members who can help, but sometimes there are a lot of people gathered at the gate of the community or supermarket, and it's quite troublesome to wait for a long time. I don't want to go shopping anymore." Li Xia said that later, with the help of her daughter, she made up her mind to learn to "scan code". code".

  "My mother has not retired for a long time, she is in good health, and usually likes to contact new things. When she encounters a problem with the operation of the mobile phone, she will think of me at the first time. Sometimes I go back on weekends and teach her hand by hand. Video, or she goes to the neighbor for help, she can do basic operations on the mobile phone now." Li Xia's daughter said that she will teach her mother to use the software to hail a taxi next, so that it will be more convenient to travel.

  In addition to the elderly like Li Xia who are eager to learn, there are also many elderly people who are worried about learning.

"Because the elderly are old and forgetful and their eyesight is not good, they still don't know how to use them next time they learn it, so they simply don't learn it." Internet use is influenced by their family role orientation.

"The Internet for aging should be a two-way street. In addition to removing technological barriers for the elderly to integrate into the digital society, society should respect the voice and subjectivity of the elderly, let the elderly believe they can do it, and help them cross the digital divide. ', willing to enjoy digital life." Tian Feng said.

  One pass ten, ten pass a hundred wisdom to help the elderly enter the community

  "The elderly have the desire to integrate into the digital age, and hope to have a channel to learn to use smartphones." The relevant person in charge of the Beijing Association for Aging said that the government led social organizations and volunteer service organizations for the elderly to carry out intelligent assistance activities for the elderly, hoping that the elderly Learning to use mobile phones can "pass ten, ten to a hundred", allowing more elderly people to embrace digital life.

  In order to help the elderly overcome the "digital divide", at the beginning of this year, the Shijingshan District Health Commission and the Aging Office actively cooperated with social groups to carry out a special campaign of "wisdom to help the elderly", and organized social resources such as Huawei and China Unicom to go deep into Shijingshan District 9 In 15 old communities with concentrated elderly populations in each street, a series of service activities with the theme of "doing practical things for the masses and helping the elderly enter the community with wisdom" are carried out, and efforts are made to solve problems such as the inability of the elderly to use smartphones.

  Different from the previous model of "one person speaks, everyone listens", Shijingshan District has adopted the "two close" teaching method in terms of activity design, taking into account the slowness of the elderly in receiving information and weak hand-eye coordination.

First, the content of all courses is not taught mechanically, but is completely close to the daily life of the elderly in the design of 6 life scenarios of "dining, shopping, travel, medical treatment, socializing, and entertainment", from choosing a restaurant to ordering takeaway, from online shopping to inquiring about express delivery , from checking the weather to voice navigation, from appointment registration to health treasure registration, from adjusting font size to sending and receiving red envelopes, from swiping videos to sharing and liking... All tutorials are arranged from the meticulous aspects of the life of the elderly, to create for the elderly The immersive learning experience greatly improves the learning interest of the elderly.

Second, a lecturer guides the elderly on the stage, and several auxiliary teachers go to the elderly with mobile phones to provide "one-to-one" and "many-to-one" close guidance for the elderly, so as to prevent the elderly from being unable to keep up due to missing listening and slow response. The rhythm is also convenient to answer various questions raised by the elderly in a timely manner, which further improves the learning efficiency and quality of the elderly.

  "Nowadays, there are more and more mobile phone usages in our lives, ranging from going to the vegetable market to buy food, taking a bus to travel, buying medical insurance, etc., all of which can be easily handled by a smartphone. We, the elderly, have to learn more, and we can't communicate with each other. Society is out of touch," said an elderly person at the scene.

  According to the person in charge of the event, the current social aging phenomenon is becoming more and more serious, and the elderly cannot surf the Internet or use smart phones, which makes them inconvenient in daily life such as travel, medical treatment, and consumption.

On the one hand, the activity allows the elderly to experience the convenience brought by digital life through one-on-one hand-to-hand teaching. On the other hand, it also conducts anti-fraud publicity for the elderly to enhance the "immunity" of the elderly to resist new types of online fraud.

  In the next step, the Shijingshan District Health and Health Commission will continue to make efforts in "wisdom to help the elderly", focus on the service focus on the elderly group, and set up a volunteer service team of wisdom to help the elderly among the trained elderly, so that they can play their "seeds". "The role of radiation to help more elderly people.

In this city, this is just a microcosm of the joint efforts of the government and society to help the elderly cross the "digital divide".

  "Aging suitable" is not just for the elderly to "see clearly"

  "I used to think that the fonts of the apps in the mobile phone were too small and I couldn't see clearly, so I would adjust the font to the largest size, but now I use more software, and I found that the solution is not only to let the elderly 'see clearly' We hope that the function operation can be simpler, so that it will be more convenient.” Mr. Liu, 63 years old this year, often uses mobile phones. Not long ago, he adjusted an app he used to suit the old age, but found that in addition to the font size , the icon has become larger, and the function operation is still the same as before.

  Although the aging-appropriate transformation brings a lot of convenience to the elderly, there are still some problems that need to be solved urgently.

  "My father's mobile phone became very stuck after using it for 3 months. Later, it turned out that there were many applications installed in the mobile phone, which filled up the memory. My father said that he didn't know these applications. Maybe it was wrong. It is automatically downloaded and installed.” Citizen Mr. Wang said that the sources of these mobile applications are some pop-up advertisements, which are very easy for the elderly to click, and then the system will automatically download and install them.

"There are also some applications that will extract user information and affect the security of the personal information of the elderly. This is the most terrifying."

  In addition, some older versions of Internet applications have problems such as missing functions.

For example, the normal version of an app not only supports ordering takeaway, but also has multiple functions such as taxi-hailing, hotel booking, and bicycle sharing, but in the old-fashioned version, there is only one function of take-out, which does not support other services and cannot use coupons. It does not support binding bank card payment, etc., which is very inconvenient to use.

  Industry insiders believe that it is important to improve the visual experience of elderly users when using the app, but it is not successful to only allow the elderly to “see clearly” for appropriate aging.

App for aging should conduct research on the actual needs of the elderly, and continuously adopt the suggestions of the elderly, so as to realize the continuous upgrading and transformation of aging-friendly products.

For products suitable for aging, it is more important to try to figure out the details of the scenes commonly used by the elderly, improve their product experience, and use the simplest operation method to achieve their goals as much as possible.

  Text/Fu Jia Photography/Ren Xiaoyu

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